We have had solar panels for nearly 15 years now, and they still work fine, generation levels have barely moved in that time. And we have had the same electrical installation throughout, import export meter and separate generation meter. And nearly all the time with SSE.

Now of course with OVO, and I am now getting letters asking for a picture of the generation meter-read with the serial number visible. Except there has never been a serial number visible on the generation meter, as loads of SSE engineers have confirmed over the years.

I’ve emailed OVO with pictures, written old style letters, and never get a response. And now they are threatening to stop payments.

First question is: has anyone else experienced this?

Second question: if the current generation meter is no longer compliant, for example if the government now wants proof of the generation with a specific meter serial number (which I can understand being a valid ask to prevent fraud), then I can also accept that OVO are stuck in the middle (which does not justify their dreadful customer service in response to the issue).

But if a meter change has to happen, who is responsble for the cost of installing a compliant meter? And how does that get arranged?

It would be nice if OVO would respond without having to use this forum, but maybe this way I’ll get an answer since they seem to monitor it…...