Question
Ovo Data Breach-notified them a week ago and no response
I notified ovo of a bereavement. They responded with a completed direct debit mandate from another customer, including their bank account details.
I emailed them a week ago of this data breach and no response or anything. The customer needs to be notified as a matter of urgency.
Should I email another dept or is this now just in the 8 week response cycle?
Thanks!
