Ovo Data Breach-notified them a week ago and no response

I notified ovo of a bereavement. They responded with a completed direct debit mandate from another customer, including their bank account details.

I emailed them a week ago of this data breach and no response or anything. The customer needs to be notified as a matter of urgency.

Should I email another dept or is this now just in the 8 week response cycle?

Thanks!

Community Manager

Hey @miaowlicious

Sorry to hear this.

If you could please send all of the details on this to media@ovo.com so they can support with this.

Do let us know if you have any further issues.

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd

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