Givenergy demise

Unfortunately I’ve not seen anything recently. It’s unclear as to what will happen to GivEnergy at this stage.

If you do have a problem with the system though and GE goes pop, Section 75 might cover you: https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-services-bought-credit

Thanks for this ​@Peter E - we’ll be monitoring the situation closely, and will update everyone with any news whenever we can.

​@Hazy 

You should have received an email with a link to transfer the operation of the GE battery to a new portal. The comments that I've seen say the process is a bit convoluted but it does work and gives you control over your system again. It seems the software/server/app side is a different company not affected by the process of administration of GE. I hope it continues to work without any faults. I can't comment on where you would seek to use any of the warranties. When the Administrators have completed their work that may become clearer and you should be contacted to give you details.

https://givenergy.cloud/guides/sso-migration-guide-2026.pdf

Peter 

We are all still anxiously awaiting an update, though not expecting anything significant. GE software was hived off from the hardware side in an allegedly deliberate tactic to protect it but its future must be in doubt and I hear the GE administrators may be looking into whether its assets should be pooled into the “greater good.” My earlier question about Hypervolt has been answered. Their support system is intact as is their reputation. My issue about the system interaction has been resolved though I do have a fresh question which is more generic - if using OVO Charge at home and the battery has some stored power, say late morning, if this is used by OVO to charge the car and they subsequently make a payment back as part of the billing process, they are benefiting from free solar to my disadvantage. Have I got that right and is there any easy way to get full value out of the £27 monthly I am paying for this subsidised charge process?

I'm very doubtful that OVO have the ability to control the discharge of your home battery into the car. That is governed by where the CT clamp for the home battery is positioned.

It should be AFTER the power is taken for the EV charger. That way the home battery does not see the EV charger load and doesn't attempt to meet that load. If it does then that is not OVO causing that. Get an electrician in to sort out the correct position for the home battery CT clamp.

Peter

Thanks for this great advice ​@Peter E. ​@Phlash if you do get an electrician out please let us know how it all goes - we’d appreciate it.

​@Phlash 

Have a look at the short blog I published a short while ago. If you are having problems with the battery discharging into your car this is relevant information.

Peter