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Rank 2
March 10, 2024
Solved

Faulty traditional meter

Hiya, went to take a meter reading as usual (non smart meter) but the display is flashing alternately 000 18 and 8888.8.8 and TOT with a sporadic red flash (assuming this is consuming?) and no actual reading!

 

I’ve emailed OVO but no chat till tomorrow…is there an easy fix like batteries/reset or something? (we’ve not long owned the house so not sure how it all works!)

Thanks.

 

waltyboy
waltyboyBest Answer
Rank 8
March 10, 2024

Updated on 02/07/25 by Chris_OVO:


Not got the answers you need? The following topics may be helpful:
 

 

Hi @zedzedhoney, can well understand how you must feel anxious about the whole meter thing on a remote island; but don’t worry, as @fancyabrew says, your smart meter when fitted will be no worse than your present meter even if its limited “smartness” MAY mean you still need to take manual readings. AND it will be better in the sense that a new smart meter can handle dual tariffs, so will be able to manage both your regular tariff and your Economy tariff, assuming there are no dreadful cabling issues or lack of room in a small cupboard or some other unsuitability issues. So the meter would automatically have you on the reduced off peak tariff (midnight to 0700? or whichever you are on at the moment). 
 

As @Blastoise186 says, the “05 02” sticker is wildly out of date now and you could maybe ask for a calibration check when it’s replaced, as some of your billing (less heating and hot water) for the past 9 months has been based on it…of course, such a check could work either way I suppose!
 

But I’m wondering if it’s the change from a 9999.99 reading to a 0000.00 reading which has prompted the current shenanigans from your meter?  You mention a previous reading of something like 9875.33…so usage over 3 or 4 winter months on that island of yours could well have made a difference of 124.67 kWh or so?

 

Good luck with it all, and as I say, don’t worry, you will at the very least be no worse off with a modern smart meter, and chances are it will actually prove to be easier in use for you, and who knows? its smart communications may well work, depending on where within your house its sited, and where your house itself is sited on the island. Maybe depending where the island itself is sited! Depending on how well known some of your neighbours are to you now after nine months, (and how close geographically they are!) one or two of them might have some interesting or relevant stories?! 

Walt. 2013: 3.2kW PV East/West + Fronius IG, as at 01 Sep 2026 30 MWh, of which 22 MWh exported. 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”). 2026: Hyundai Inster 02 EV.

88 replies

waltyboy
Rank 8
Rank 8
March 21, 2024

Hi to the unfailingly kind and tirelessly efficient @Emmanuelle_OVO! You know what they say: if you need something doing, ask a busy person! This might be a golden opportunity to check with @Shads_OVO or Chris whether they can reach out to a specific someone from an OVO team who can talk to @zedzedhoney re their metering, or more specifically re their water heating?  The original meter failing is not their fault, nor is it OVO’s, but it would be a shame if relations now between an existing customer and their supplier were soured over what cannot be an intractable problem?

 

Great that a SMETS meter is on the way, but in order for this customer to decide whether to ask SMS to fit a dual tariff (as a best means of providing DHW) or a single tariff SMETS they really need specific advice on tariff comparisons first and foremost, plus good technical competent advice on the specifics of their water heating requirements.  They’ve gone into fantastic detail, and obviously OVO cannot tell the customer what to do or what decision to make, but armed with the information posted here, some good OVO advice on the specific question of the water heating aspect would be great, preferably by one to one communication…I know it’s a big ask and one to one is not possible for each of the  millions of OVO consumers, but this customer has surely jumped through plenty of hoops through no fault of their own and has admirably got this far? It’s only the water heating decision that seems to be the sticking point now.

 

Fingers crossed!!

Walt. 2013: 3.2kW PV East/West + Fronius IG, as at 01 Sep 2026 30 MWh, of which 22 MWh exported. 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”). 2026: Hyundai Inster 02 EV.
Blastoise186
Super User
Super User
March 21, 2024

Several of the Forum Moderators are about to enter a meeting in the next 30 minutes. This thread is on the topic list for that session from what I’m told.

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Rank 2
March 21, 2024

Hi to the unfailingly kind and tirelessly efficient @Emmanuelle_OVO! You know what they say: if you need something doing, ask a busy person! This might be a golden opportunity to check with @Shads_OVO or Chris whether they can reach out to a specific someone from an OVO team who can talk to @zedzedhoney re their metering, or more specifically re their water heating?  The original meter failing is not their fault, nor is it OVO’s, but it would be a shame if relations now between an existing customer and their supplier were soured over what cannot be an intractable problem?

 

Great that a SMETS meter is on the way, but in order for this customer to decide whether to ask SMS to fit a dual tariff (as a best means of providing DHW) or a single tariff SMETS they really need specific advice on tariff comparisons first and foremost, plus good technical competent advice on the specifics of their water heating requirements.  They’ve gone into fantastic detail, and obviously OVO cannot tell the customer what to do or what decision to make, but armed with the information posted here, some good OVO advice on the specific question of the water heating aspect would be great, preferably by one to one communication…I know it’s a big ask and one to one is not possible for each of the  millions of OVO consumers, but this customer has surely jumped through plenty of hoops through no fault of their own and has admirably got this far? It’s only the water heating decision that seems to be the sticking point now.

 

Fingers crossed!!

You are such a gent for summing this up so perfectly for me! 😘😘😘

Rank 2
March 21, 2024

Several of the Forum Moderators are about to enter a meeting in the next 30 minutes. This thread is on the topic list for that session from what I’m told.

Ooh, I’m very grateful that my weird and wonky setup thread (one that is apparently not unique on the islands) may now be the poster child for others in this tricky situation! Thanks for all your help trying to decipher this conundrum and forge a wee path for the complex meter kids who follow…I’ll bet they don’t have a Frankenstein Life Giving Lever though!

Blastoise186
Super User
Super User
March 21, 2024

Sadly not, but what they do have is a Blastoise at their disposal. Once any Forum Volunteer digs into a question like this one, we’re known for digging our heels in until we get answers that work.

I think the learnings from fixing your setup will help the rest of the island when the inevitable time comes to replace the other setups. The snail ferry alone is the least of the problems here...

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Blastoise186
Super User
Super User
March 21, 2024

Ok, just had an update for you.

Your case is still active and OVO is aware of it. There is definitely an intention to try and get this fault fixed and get you back on the road, but the exact solution is proving tricky to figure out. The ferry alone is one of the reasons for the delay.

A Forum Moderator will try to update you later today if they’re able to. Please hang in there for now.

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Chris_OVO
Community Manager
Community Manager
March 21, 2024

Hi Zedzedhoney, 

 

It looks like we’ve had some really helpful advice from our community members here.


It’s a very complex scenario, I’ll ask Forum_Support to reach out and see if we can look into this further for you. Please keep an eye on your private messages.

Renewable energy jokes never get old.
Blastoise186
Super User
Super User
March 21, 2024

And that’s our secret weapon. :)

Chris is new to the Forum Moderator team, so we’re showing him the ropes at the moment but he’s already proven to be a pretty powerful team member from what we’ve seen.

Likewise, Forum_Support is staffed by a crack team of agents who really know what they’re doing - Some Say that these agents are among the very best that OVO has to offer, and that it’s rumoured they’re our minions who hide behind the curtain. All we know is, they come into play if they’re needed.

However, because of how they operate and how deep they sometimes go, they may need more time to dig into the details and get back to you than other teams do. Please be patient with them as this will allow them to focus more easily and may lead to a faster response.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!