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Gemstonecat
Rank 1
October 27, 2025
Solved

Faulty electric blanket

  • October 27, 2025
  • 74 replies
  • 1155 views

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

Best answer by Ben_OVO

Updated on 07/11/25 by Ben_OVO

Thanks for tagging me here ​@Blastoise186.

 

Good morning ​@Gemstonecat and welcome to the OVO Forum. I’ve sent you a private message on the Forum, have a read and get back to me when you can - we’ll get a replacement sorted for you.

 

I've also heard back from the team that the blankets have a safety feature where, once they cut out on the timer, they need to be unplugged and plugged back in to be turned on again. Not sure whether this has affected yours, and we're still sending you one, but I thought I'd let you know just in case

 

As you’ve mentioned you have MS, I’d recommend signing up to the Priority Services Register if you haven’t already. This is a free service with numerous benefits. If you sign up, you’ll be contacted by the National Grid where possible to let you know of incoming power outages and, if you do go off supply during a power outage, they’ll look to get your property back on with priority.

 

You can find out more, and sign up, here: https://www.ovoenergy.com/register-for-priority-services.

 

 

74 replies

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Newcomer
Vincey456
Newcomer
January 22, 2026

Same mine stopped working to have done hard reset and still nothing I have tried to complain but the ai chat bot doesn't understand me ha ha please can someone get in touch with me 

Blastoise186
Super User
Blastoise186Super User
Super User
January 22, 2026

Hi ​@Vincey456 ,

Sure thing! I’ll get a Forum Moderator to swing by in the morning - they’ll reach out to you directly.

I can’t offer you a specific one, but ​@Ben_OVO and ​@Chris_OVO have jumped on a lot of these.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    January 23, 2026

    Hey ​@Vincey456,

     

    keep an eye out for a private message from me. I’ll need a bit of info from you so we can get that replacement sorted out.

    Renewable energy jokes never get old.
    K
    Newcomer
    klewis979
    Newcomer
    January 23, 2026

    Hello. I have just recently started using my electric blanket and I've gone to use it this morning and it won't turn on. I've tried the hard rest but there's no power going to the outlet. Any recommendations please? Thank you 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    January 26, 2026

    Hey ​@klewis979 

     

    Sorry to hear about this. 

     

    I’m going to reach out to you via private message so we can help get this sorted out. 

    Currently Playing: She's Electric
    A
    Newcomer
    Abbs51
    Newcomer
    January 26, 2026

    Hi, 

    i received an electric blanket a few months ago very grateful has I suffer from ME  & various chronic illnesses it never really got warm had to have it on 9 now wont work at all contacted OVO but they say need to come to the forum for help, so here it is Help no idea who to contact! 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 27, 2026

    Howdy ​@Abbs51 ,

    I’ll grab ​@Ben_OVO for that one. OVO Support is supposed to be able to do this as well, so I’m not sure why they redirected you here. But yes, we do have the ability to get replacements sent out via the Forum Moderators.

    Bear with me and I’ll get their attention for you!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    January 27, 2026

    ​@Abbs51 thanks for your post. If you haven’t already, please could you try unplugging the blanket, and then plugging it back in. This needs to be done when the safety cut off kicks in, in order to get the blanket switched on again.

     

    I’d also recommend signing up to the Priority Services Register if you haven’t already. You can sign up online here: https://www.ovoenergy.com/register-for-priority-services.

     

     

    Powered by the Sun
    A
    Newcomer
    Abbs51
    Newcomer
    January 27, 2026

    Hi Ben,

    I have done this also tried different plug sockets the Blanket hadn’t been used for day or so, it never really got warm from the start had to have it on 9 before the slightest of warmth.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 27, 2026

    Thanks for confirming!

    I’ll keep an eye on this thread and let the Forum Moderators know if it slips the net. They’ll probably swing by again fairly soon though as they check all new replies at least once every day Monday-Friday.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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