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Gemstonecat
Rank 1
October 27, 2025
Solved

Faulty electric blanket

  • October 27, 2025
  • 74 replies
  • 1155 views

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

Best answer by Ben_OVO

Updated on 07/11/25 by Ben_OVO

Thanks for tagging me here ​@Blastoise186.

 

Good morning ​@Gemstonecat and welcome to the OVO Forum. I’ve sent you a private message on the Forum, have a read and get back to me when you can - we’ll get a replacement sorted for you.

 

I've also heard back from the team that the blankets have a safety feature where, once they cut out on the timer, they need to be unplugged and plugged back in to be turned on again. Not sure whether this has affected yours, and we're still sending you one, but I thought I'd let you know just in case

 

As you’ve mentioned you have MS, I’d recommend signing up to the Priority Services Register if you haven’t already. This is a free service with numerous benefits. If you sign up, you’ll be contacted by the National Grid where possible to let you know of incoming power outages and, if you do go off supply during a power outage, they’ll look to get your property back on with priority.

 

You can find out more, and sign up, here: https://www.ovoenergy.com/register-for-priority-services.

 

 

74 replies

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S
Newcomer
SabrinaP
Newcomer
January 7, 2026

Thanks, appreciate that!

I have tried the basics: tried it in a different plug sockets, checked the fuse, unplugging it and leaving it unplugged, checked for any visible damage (which there doesn't appear to be). Open to other suggestions to try- its just doesnt turn on or heat up...

Ben_OVO
Community Manager
Ben_OVO
Community Manager
January 7, 2026

Hi ​@SabrinaP and welcome to the OVO Forum. I hope you’re well.

 

I’ve sent you a private message - get back to me when you can.

 

Cheers!

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Newcomer
itslotimaria
Newcomer
January 15, 2026

Hi there,

 

I kindly received an electric blanket from Ovo/Exertis but unfortunately it stopped working after 2 uses. Is there someone to contact for a replacement?

 

Thanks!

L
Newcomer
LauraWill
Newcomer
January 16, 2026

Morning ​@LauraWill, ​@Jenifer09 and ​@Blastoise186. I hope you all had a nice festive break.

 

​@LauraWill sorry to hear about your blanket. Have you had any luck trying to fix that ​@Jenifer09 has mentioned? If you’ve tried this and it’s still not working then we can look to get another one sent out to you.

Hi ​@Ben_OVO 

yes I tried all that but it’s still lifeless unfortunately. 
 

sorry for my delay in replying, I forgot to check back here. 
 

many thanks for your help :)

Blastoise186
Super User
Blastoise186Super User
Super User
January 16, 2026

Howdy ​@itslotimaria ,

I’m gonna sliiiiiiiide in here with a solution. We do indeed have a way to do this.

Bear with us and I’ll catch a ​@Ben_OVO for you!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    January 16, 2026

    Hey ​@LauraWill,

     

    I'll send you a private message to get some details so I can send a forward them to the team and have a replacement sent your way! 

    Renewable energy jokes never get old.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    January 19, 2026

    Hey ​@itslotimaria,

     

    I'll send you a private message soon to grab your info and make sure we get a replacement sent out to you! 

    Renewable energy jokes never get old.
    A
    Newcomer
    AMPERR73
    Newcomer
    January 21, 2026

    Hello, I have the same problem with the heated throw. Used a couple of times and it was amazing, however the control panel has stopped working. I've unplugged it, tried it in different socket, changed the fuse, unplugged it from blanket and the control  panel isn't switching on at all. Any advice welcome.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 21, 2026

    Howdy ​@AMPERR73 !

    Want the good news? Yup! We can definitely help ya with that here, but we’ll need some details from you in order to do that. The bad news is that I’m not allowed to gather those details myself, so if you’re OK to hang in there for a bit, I’ll ask ​@Abby_OVO ​@Ben_OVO or ​@Chris_OVO to swing by in the morning and they’ll have a chat with you.

    If you don’t hear from them by this time tomorrow, please reply back to this thread again.

    Hope this helps!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      January 22, 2026

      Morning ​@AMPERR73,

       

      I sent you a private message yesterday. Once you get back to me I’ll be able to get you added to the list for a replacement.

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