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Gemstonecat
Rank 1
October 27, 2025
Solved

Faulty electric blanket

  • October 27, 2025
  • 74 replies
  • 1155 views

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

Best answer by Ben_OVO

Updated on 07/11/25 by Ben_OVO

Thanks for tagging me here ​@Blastoise186.

 

Good morning ​@Gemstonecat and welcome to the OVO Forum. I’ve sent you a private message on the Forum, have a read and get back to me when you can - we’ll get a replacement sorted for you.

 

I've also heard back from the team that the blankets have a safety feature where, once they cut out on the timer, they need to be unplugged and plugged back in to be turned on again. Not sure whether this has affected yours, and we're still sending you one, but I thought I'd let you know just in case

 

As you’ve mentioned you have MS, I’d recommend signing up to the Priority Services Register if you haven’t already. This is a free service with numerous benefits. If you sign up, you’ll be contacted by the National Grid where possible to let you know of incoming power outages and, if you do go off supply during a power outage, they’ll look to get your property back on with priority.

 

You can find out more, and sign up, here: https://www.ovoenergy.com/register-for-priority-services.

 

 

74 replies

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
December 29, 2025

Morning ​@LauraWill, ​@Jenifer09 and ​@Blastoise186. I hope you all had a nice festive break.

 

​@LauraWill sorry to hear about your blanket. Have you had any luck trying to fix that ​@Jenifer09 has mentioned? If you’ve tried this and it’s still not working then we can look to get another one sent out to you.

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janeboustead
Newcomer
January 4, 2026

Mine has stopped working too but don’t know who to contact

Blastoise186
Super User
Blastoise186Super User
Super User
January 4, 2026

Hi ​@janeboustead ,

I’ll ask ​@Chris_OVO or ​@Ben_OVO to reach out to you in the morning - they have good links with the team you need.

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Newcomer
janeboustead
Newcomer
January 5, 2026

Thankyou 

Ben_OVO
Community Manager
Ben_OVO
Community Manager
January 5, 2026

Morning ​@janeboustead,

 

I’ll send you a private message now - cheers!

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
January 5, 2026

Hi again ​@janeboustead,

 

Just to let you know, the replacement blanket should be posted within the next 48 hours, so should hopefully arrive by next week, if not the end of this week.

 

Cheers!

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Newcomer
SabrinaP
Newcomer
January 6, 2026

Has anyone who received an electric blanket from ovo had issues? Mine was working perfectly but the plug has now stopped working and I've tried all the troubleshooting! Does anyone know how or where to get a replacement power connector? 

J
Newcomer
Jenifer09
Newcomer
January 7, 2026

Have you double-checked that the cable is pushed all the way into the blanket itself? Sometimes they feel like they’re in but need a proper 'click' to register. If that doesn't work, since you got it through OVO, it might be worth giving their support team a shout - they're usually pretty good about replacements for faulty items from the support package.

Ben_OVO
Community Manager
Ben_OVO
Community Manager
January 7, 2026

Morning ​@Jenifer09,

 

Thanks for this useful suggestion - will be helpful to others no doubt! 

 

Another thing to note with the blankets we’re sending - when the safety cut off kicks in (timer), it wont work again until you unplug it fully and put it back in. I believe this has caught a few people out.

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Blastoise186
Super User
Blastoise186Super User
Super User
January 7, 2026

Howdy ​@SabrinaP ,

I’ll grab ​@Ben_OVO for that one as he’s able to see if you qualify for a free replacement. Bear with us!

For now, could you tell us the troubleshooting you’ve tried and the issue in more details?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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