Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.
Solved
Faulty electric blanket
Best answer by Ben_OVO
Updated on 07/11/25 by Ben_OVO
Thanks for tagging me here
Good morning
I've also heard back from the team that the blankets have a safety feature where, once they cut out on the timer, they need to be unplugged and plugged back in to be turned on again. Not sure whether this has affected yours, and we're still sending you one, but I thought I'd let you know just in case
As you’ve mentioned you have MS, I’d recommend signing up to the Priority Services Register if you haven’t already. This is a free service with numerous benefits. If you sign up, you’ll be contacted by the National Grid where possible to let you know of incoming power outages and, if you do go off supply during a power outage, they’ll look to get your property back on with priority.
You can find out more, and sign up, here: https://www.ovoenergy.com/register-for-priority-services.
Same mine stopped working to have done hard reset and still nothing I have tried to complain but the ai chat bot doesn't understand me ha ha please can someone get in touch with me
+8- Super User
Hi
Sure thing! I’ll get a Forum Moderator to swing by in the morning - they’ll reach out to you directly.
I can’t offer you a specific one, but
+4Hey
keep an eye out for a private message from me. I’ll need a bit of info from you so we can get that replacement sorted out.
Hello. I have just recently started using my electric blanket and I've gone to use it this morning and it won't turn on. I've tried the hard rest but there's no power going to the outlet. Any recommendations please? Thank you
+4Hey
Sorry to hear about this.
I’m going to reach out to you via private message so we can help get this sorted out.
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