Faulty electric blanket

​@Becs09 I’m sorry you’ve been so unfortunate with the blankets you’ve been sent out. We’ve sent a huge number of these now with barely any issues reported.

Would you like me to get you another sent out? Just to let you know, the blankets have a safety feature where, once they cut out on the timer, they need to be unplugged and plugged back in to be turned on again.

If you’d like me to get another ordered for you let me know.

Hi, im having the same issue. It was working but tonight gone to switch on and nothing. Ive unplugged, tried a different plug socket but no power whatsoever. 

Hey ​@Gemvans ,

Sorry about that! I’ll get ​@Ben_OVO to swing by and see if he can throw another one in the post for you.

Bear with me!

Hi ​@Gemvans, I’ve sent you a private message, get back to me when you can.

I recently received a heated throw and although I have used it a few times it has just randomly stopped turning on, I tried to unplug it and reset it but it’s still isn’t working. Does anyone know what I can do?

I also have a blanket that’s been used a handful of times and now no longer works. I’ve tried several plug sockets and checked the connection.
In the booklet it says when the safety feature kicks in it will no longer work and need to be sent back to Exertis. 
There seems to be an obvious problem with these blankets, which is a shame. My daughter has been using it. 
I’d be grateful for someone to contact me about a replacement please. Thank you. 

Hi,

Apologies for the delay - the OVO Forum is running in Lite Mode as we’re all taking a break at the moment due to the festive season. We’ll be back to full service in early January.

I’ve sent ​@Ben_OVO a heads up about this. He’ll be able to check on options and let you know.

We’ll keep you posted.

Hi,

Apologies for the delay - the OVO Forum is running in Lite Mode as we’re all taking a break at the moment due to the festive season. We’ll be back to full service in early January.

I’ve sent ​@Ben_OVO a heads up about this. He’ll be able to check on options and let you know.

We’ll keep you posted

I’ve seen a few people mentioning this recently! It sounds like a common glitch with the latest batch of throws. Before you give up on it, try the 'hard reset' that worked for me: unplug it completely from the wall and disconnect the cable from the blanket itself for about 30 seconds, then plug it back in. Sometimes the safety timer trips and it just needs a total power cycle to wake up.

If it’s still dead, definitely don’t just bin it. You can message the OVO Support Team directly or use the 'Extra Support' section in the app to request a replacement. They’re usually pretty quick at swapping out the faulty ones since they know a few 'duds' made it into the mix.

Hey ​@faithtucker29,

Welcome to the community! 

I’ll drop you a private message to gather a bit of information, and then I’ll share it with the team. They’ll make sure to send you a replacement as soon as possible. Thanks for your patience!