Skip to main content
G
Rank 1
Gemstonecat
Rank 1
October 27, 2025
Solved

Faulty electric blanket

  • October 27, 2025
  • 74 replies
  • 1163 views

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

Best answer by Ben_OVO

Updated on 07/11/25 by Ben_OVO

Thanks for tagging me here ​@Blastoise186.

 

Good morning ​@Gemstonecat and welcome to the OVO Forum. I’ve sent you a private message on the Forum, have a read and get back to me when you can - we’ll get a replacement sorted for you.

 

I've also heard back from the team that the blankets have a safety feature where, once they cut out on the timer, they need to be unplugged and plugged back in to be turned on again. Not sure whether this has affected yours, and we're still sending you one, but I thought I'd let you know just in case

 

As you’ve mentioned you have MS, I’d recommend signing up to the Priority Services Register if you haven’t already. This is a free service with numerous benefits. If you sign up, you’ll be contacted by the National Grid where possible to let you know of incoming power outages and, if you do go off supply during a power outage, they’ll look to get your property back on with priority.

 

You can find out more, and sign up, here: https://www.ovoenergy.com/register-for-priority-services.

 

 

74 replies

Show previous replies
B
Newcomer
Becs09
Newcomer
November 7, 2025

Completely doesn’t work both the original and its replacement are both faulty with the same issue and won’t even turn on (clearly an issue with the make/model as I’m not the only one) and nothing wrong with my plugs. 

Blastoise186
Super User
Blastoise186Super User
Super User
November 7, 2025

Thanks for confirming! Chris will swing by the thread soon, but it might not be until Monday as we’re getting close to the end of the day now (I’ll make sure he doesn’t forget!).

Hopefully #3 doesn’t burn out as quickly. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Blastoise186
Super User
Blastoise186Super User
Super User
November 7, 2025

Just in case he’s free though… ​@Chris_OVO :D

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVO
Community Manager
November 7, 2025

Are you calling me forgetful ​@Blastoise186?? i’ll remember that 😜

 

I’ll send you a private message to grab your account number and some details ​@Becs09 and then we can take it from there! 

Renewable energy jokes never get old.
    S
    Rank 1
    shelley56
    Rank 1
    November 19, 2025

    Good evening, Ive recieved one of your free electric over blankets, ive had it a couple of weeks and only used it a few times and now it wont work, ive tried unplugging it from the mains supply and disconnected the lead from the mains plug and wire but its still not working , how do i get a replacement, unfortunately i have thrown all the packaging away it was delivered in Shelley 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 20, 2025

    Hi ​@shelley56 ,

    Sorry about that! You can absolutely get a replacement if yours is a dud. I’ve let ​@Ben_OVO know and he might be able to help you with this. But if you’re able to let OVO Support know, they should be able to arrange for another one to be posted out to you.

    Unless OVO asks otherwise, you won’t be expected to return the broken one - and the lack of packaging won’t be an issue.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      S
      Rank 1
      shelley56
      Rank 1
      November 20, 2025

      Hi thankyou for your reply

      How do I contact ovo support as I can't find anything on my app relating to this issue.

      Shelley 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 20, 2025

      You should be able to use the options below:

      But if Ben is able to help, he’ll let you know.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      November 20, 2025

      Hey ​@shelley56 

       

      I reached out to the team about this to see what can be done to help get that sorted. 

       

      If a replacement hasn’t already been arranged through the Support Team, please reply to my direct message, the team would like to help make sure this is resolved.

      Currently Playing: She's Electric
        B
        Newcomer
        Becs09
        Newcomer
        December 3, 2025

        I wouldn’t even bother trying as they have been a nightmare saying OVO is not responsible for replacing faulty blankets any more it’s down to the manufacture and the only other details on the instruction leaflet is exertis they say nothing to do with them either and it’s OVO! No other manufacturer on the blanket so don’t know who else I’m meant to contact. I’ve given up. Lots of people having this issue with faulty blankets so clearly there is problem just OVO choose to ignore. 

        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd