Faulty electric blanket

I also have a blanket that’s been used a handful of times and now no longer works. I’ve tried several plug sockets and checked the connection.
In the booklet it says when the safety feature kicks in it will no longer work and need to be sent back to Exertis. 
There seems to be an obvious problem with these blankets, which is a shame. My daughter has been using it. 
I’d be grateful for someone to contact me about a replacement please. Thank you. 

Hi,

Apologies for the delay - the OVO Forum is running in Lite Mode as we’re all taking a break at the moment due to the festive season. We’ll be back to full service in early January.

I’ve sent ​@Ben_OVO a heads up about this. He’ll be able to check on options and let you know.

We’ll keep you posted.

Hi,

Apologies for the delay - the OVO Forum is running in Lite Mode as we’re all taking a break at the moment due to the festive season. We’ll be back to full service in early January.

I’ve sent ​@Ben_OVO a heads up about this. He’ll be able to check on options and let you know.

We’ll keep you posted

I’ve seen a few people mentioning this recently! It sounds like a common glitch with the latest batch of throws. Before you give up on it, try the 'hard reset' that worked for me: unplug it completely from the wall and disconnect the cable from the blanket itself for about 30 seconds, then plug it back in. Sometimes the safety timer trips and it just needs a total power cycle to wake up.

If it’s still dead, definitely don’t just bin it. You can message the OVO Support Team directly or use the 'Extra Support' section in the app to request a replacement. They’re usually pretty quick at swapping out the faulty ones since they know a few 'duds' made it into the mix.

Hey ​@faithtucker29,

Welcome to the community! 

I’ll drop you a private message to gather a bit of information, and then I’ll share it with the team. They’ll make sure to send you a replacement as soon as possible. Thanks for your patience!

Morning ​@LauraWill, ​@Jenifer09 and ​@Blastoise186. I hope you all had a nice festive break.

​@LauraWill sorry to hear about your blanket. Have you had any luck trying to fix that ​@Jenifer09 has mentioned? If you’ve tried this and it’s still not working then we can look to get another one sent out to you.

Mine has stopped working too but don’t know who to contact

Hi ​@janeboustead ,

I’ll ask ​@Chris_OVO or ​@Ben_OVO to reach out to you in the morning - they have good links with the team you need.

Thankyou 

Morning ​@janeboustead,

I’ll send you a private message now - cheers!

Hi again ​@janeboustead,

Just to let you know, the replacement blanket should be posted within the next 48 hours, so should hopefully arrive by next week, if not the end of this week.

Cheers!

Has anyone who received an electric blanket from ovo had issues? Mine was working perfectly but the plug has now stopped working and I've tried all the troubleshooting! Does anyone know how or where to get a replacement power connector? 

Have you double-checked that the cable is pushed all the way into the blanket itself? Sometimes they feel like they’re in but need a proper 'click' to register. If that doesn't work, since you got it through OVO, it might be worth giving their support team a shout - they're usually pretty good about replacements for faulty items from the support package.

Morning ​@Jenifer09,

Thanks for this useful suggestion - will be helpful to others no doubt! 

Another thing to note with the blankets we’re sending - when the safety cut off kicks in (timer), it wont work again until you unplug it fully and put it back in. I believe this has caught a few people out.

Howdy ​@SabrinaP ,

I’ll grab ​@Ben_OVO for that one as he’s able to see if you qualify for a free replacement. Bear with us!

For now, could you tell us the troubleshooting you’ve tried and the issue in more details?

Thanks, appreciate that!

I have tried the basics: tried it in a different plug sockets, checked the fuse, unplugging it and leaving it unplugged, checked for any visible damage (which there doesn't appear to be). Open to other suggestions to try- its just doesnt turn on or heat up...

Hi ​@SabrinaP and welcome to the OVO Forum. I hope you’re well.

I’ve sent you a private message - get back to me when you can.

Cheers!

Hi there,

I kindly received an electric blanket from Ovo/Exertis but unfortunately it stopped working after 2 uses. Is there someone to contact for a replacement?

Thanks!

Hi ​@Ben_OVO 

yes I tried all that but it’s still lifeless unfortunately. 
 

sorry for my delay in replying, I forgot to check back here. 
 

many thanks for your help :)

Howdy ​@itslotimaria ,

I’m gonna sliiiiiiiide in here with a solution. We do indeed have a way to do this.

Bear with us and I’ll catch a ​@Ben_OVO for you!

Hey ​@LauraWill,

I'll send you a private message to get some details so I can send a forward them to the team and have a replacement sent your way! 

Hey ​@itslotimaria,

I'll send you a private message soon to grab your info and make sure we get a replacement sent out to you! 

Hello, I have the same problem with the heated throw. Used a couple of times and it was amazing, however the control panel has stopped working. I've unplugged it, tried it in different socket, changed the fuse, unplugged it from blanket and the control  panel isn't switching on at all. Any advice welcome.

Howdy ​@AMPERR73 !

Want the good news? Yup! We can definitely help ya with that here, but we’ll need some details from you in order to do that. The bad news is that I’m not allowed to gather those details myself, so if you’re OK to hang in there for a bit, I’ll ask ​@Abby_OVO ​@Ben_OVO or ​@Chris_OVO to swing by in the morning and they’ll have a chat with you.

If you don’t hear from them by this time tomorrow, please reply back to this thread again.

Hope this helps!

Morning ​@AMPERR73,

I sent you a private message yesterday. Once you get back to me I’ll be able to get you added to the list for a replacement.