Ovo charge app not adding my Evec charger

All been working fine. The last night plugged in the car and this morning no charge.  Evec charger just flashes blue. No time slot conflicts. Evec app charger is run by the ovo charge app so can't seem to delete it and reinstate into the ovo charge app

Ive turned the charger off at yhe mains and restarted it after 30 mins still flashing blue. Why is this so difficult l. I literally just want to plug the f.ing thing on and for it to charge

Anyone have any ideas please

​@Adz1478 thanks for your post, and a warm welcome to the community. I’ve updated your profile to show you own an EV.

I’m sorry to hear of the issues you’re experiencing, and I’ve raised this internally with our Charge Anytime team. I’ve noticed another Forum member (with an Evec charger) reporting a similar issue on the Forum so potentially there’s a wider issue here. I’ll update this thread as soon as I have some news.

if you go into the ‘account’ tab in the Charge app, then ‘devices’ and click on ‘evec’, you can remove it from Charge Anytime.

I’d also recommend contacting Evec:

• Tel: 0161 249 6780
• Email: customer.services@evec.co.uk

Please do let us know when you hear back from them.

I have tried that also multiple times. The app is stuck on the picture attached, which shows VEC01 “connecting...” it has been like this for 2 days

Hi ​@SarahEV, and thanks for your post.

I’ve seen another Forum member with a similar issue and an Evec charger. I’ve also spoken to our Charge Anytime team, who’ve advised that they’ve seen a few people saying similar.

I’d recommend reaching out to Evec:

• Tel: 0161 249 6780
• Email: customer.services@evec.co.uk

Please let us know when you hear back from them. If I hear anything further internally I’ll let you know.

ive got the same. stil trying to sort it out. no idea if its an issue with the ovo app which is stuck in this loop of connecting … or if its something to do with evec app whic shows my charger with a small yellow exclamation mark by the OVO-ON input order

I cant charge my car via the app at all

​@Adz1478 the Charge Anytime have asked if you can try pulling the screen down to refresh it before trying to delete the charger again. Please let us know whether this works - they just need to rule this out.

Many thanks.

​@SarahEV the Charge Anytime have asked if you can try pulling the screen down to refresh it before trying to delete the charger again. Please let us know whether this works - they just need to rule this out.

Many thanks.

Ive tried that many times

Hi,

I was continually pulling down to refresh but this didn’t solve it. I have just re added my Evec charger 2 hours ago but still the same and pulling down doesn’t solve it again.

I did reach out to Evec the evening before last (they usually reply during our night time) but have just asked me to keep my charger linked into Ovo Charge and they’ll check.

Can I ask if you’ve had any joy getting yours to work? I’m now not getting any further response from Evec, Ovo are blaming Evec so I jus don’t know what to do. I’m still getting the same connecting message.