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Best answer by Blastoise186

Updated on 27/05/26 by Abby_OVO

 

Howdy @PAUEVANS !

 

Yup, there is a fix for this. Ping an email over to ovocharge@ovo.com (edited by moderator) and the team can help you fix this. It’s deliberately not self-service to help prevent abuse of the system if memory serves, but legitimate mistakes are definitely something you’re allowed to fix.

 

Just as a tip, try to get the pin as close as possible to your house. :)

 

Hope this helps!

 

We’ve got a similar topic on EV & Charge Anytime location that may also be helpful:

 

 

All contact methods for Charge Anytime can be found in the topic below:

 

 

24 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
November 20, 2023

Updated on 27/05/26 by Abby_OVO

 

Howdy @PAUEVANS !

 

Yup, there is a fix for this. Ping an email over to ovocharge@ovo.com (edited by moderator) and the team can help you fix this. It’s deliberately not self-service to help prevent abuse of the system if memory serves, but legitimate mistakes are definitely something you’re allowed to fix.

 

Just as a tip, try to get the pin as close as possible to your house. :)

 

Hope this helps!

 

We’ve got a similar topic on EV & Charge Anytime location that may also be helpful:

 

 

All contact methods for Charge Anytime can be found in the topic below:

 

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    P
    Rank 2
    PAUEVANSAuthor
    Rank 2
    November 20, 2023

    Thank you very much. I’ve sent and email so fingers crossed cheers 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 20, 2023

    Np. Once it’s done you’ll be able to use the app to set the location again. They’ll let you know once that’s possible.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      November 21, 2023

      Hey @PAUEVANS,

       

      Keep us posted if you have any issues. 

      Renewable Energy? Big Fan.
      P
      Rank 2
      PAUEVANSAuthor
      Rank 2
      November 21, 2023

      @Emmanuelle_OVO thank you I will. 
      they emailed me yesterday saying it had been passed to the technical team to reset the pin. 
      so I’m just waiting for the App to notify me to charge the location. 

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        November 22, 2023

        Good to hear! 😊 any problems please pop back.

        Renewable Energy? Big Fan.
        P
        Rank 2
        PAUEVANSAuthor
        Rank 2
        November 22, 2023

        @Emmanuelle_OVO  No sign of the pin reset yet :-(

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        November 23, 2023

        I’ll reach out to the smart home team @PAUEVANS 

        Renewable Energy? Big Fan.
          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          November 23, 2023

          I flagged it to the smart home team and they have advised the request has been picked up and they’ll try and get round to it quicker 😊 Gentle push in the right direction! 

          Renewable Energy? Big Fan.
            P
            Rank 2
            PAUEVANSAuthor
            Rank 2
            November 23, 2023

            @Emmanuelle_OVO  Thank you so much! 🙏😊

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