Need to re-set location on Charge Anytime App

Thank you very much. I’ve sent and email so fingers crossed cheers 

Np. Once it’s done you’ll be able to use the app to set the location again. They’ll let you know once that’s possible.

Hey @PAUEVANS,

Keep us posted if you have any issues. 

@Emmanuelle_OVO thank you I will. 
they emailed me yesterday saying it had been passed to the technical team to reset the pin. 
so I’m just waiting for the App to notify me to charge the location. 

Good to hear! 😊 any problems please pop back.

@Emmanuelle_OVO  No sign of the pin reset yet :-(

I’ll reach out to the smart home team @PAUEVANS 

I flagged it to the smart home team and they have advised the request has been picked up and they’ll try and get round to it quicker 😊 Gentle push in the right direction! 

@Emmanuelle_OVO  Thank you so much! 🙏😊

@Emmanuelle_OVO @Blastoise186  both thank you. OVO reset the pin today and after locating it right on my drive it it’s now smart charging my car. 
I think they could improve the app so say give you 2 attempts around the same postcode as your energy address before locking. That way it’ll cut down the amount of admin the team have to reseting it. Just my thoughts :-)

Hi,

My charge anytime app says my car is charging away from home, when it’s charging at home. I’m guessing this may be a location issue within the app and I need to reset this? 
 

how do I go about resetting this? 
 

thanks in advance 

Hey @Lydia141 ,

Sorry about that! This can indeed be done, but you’ll need to get the Charge Anytime team to help you. Can you ping them an email via chargeanytime@ovo.com please? Someone there will reset the location settings and the next time you open the app after that, you can set the location again.

Please try to be as accurate as possible - trust me when I say it will help you a lot if you do!

Thanks Blastoise186

ive emailed, hopefully won’t take as long as it has for others to be resolved. 

My chargeanytime stopped working after I got a new phone. I have updated the apps. My Renault app can connect to the car so I assume the car is connecting to the internet ok but my chargeanytime app says he car is away from home.

Hi ​@HeatherCC ,

Generally, you’ll probably want to check in with the team for this one. They can run diagnostics and see what’s going on.

0330 175 9678 or Live Chat via https://ovoenergy.com/help or chargeanytime@ovo.com .

Morning ​@HeatherCC and welcome to the OVO Forum.

Did you manage to contact Charge Anytime following ​@Blastoise186’s advice?

No because they only work 9-5 and I work 8-6. 

​@HeatherCC try emailing them at chargeanytime@ovo.com - You can email them when you’re not working and they’ll get back to you inside of their office hours by email. 

I spoke with someone who suggested that I remove my car and then re  add it and if this didn’t work then I should screen shot the messages that I get and email them in. It didn’t work, so I screen shot the messages and sent an email a week ago. Nothing back. App is still not charging the car.

Hey ​@HeatherCC, 

I’ll chase up with the team to ask if they’ve received your email with the screenshots and see if I can help chase things along for you. I’ll come back and update when I can 😊

Hey ​@HeatherCC,

I hope you're doing well! I wanted to reach out and apologise for the delay in getting back to you. The Charge Anytime team was out for the bank holiday and just responded this morning.

They took a look at your account and couldn’t find any emails from you. The last time they heard from you was on August 12th when you chatted with Holly about re-adding your vehicle. She mentioned that if you still had issues, you should email them for help.

Could you please let me know the email address you used to send the screenshots, as well as the address you sent them from? I just want to make sure you have the right email for the team and that you're using the one linked to your account. Thanks so much!

I emailed from *edited by mod* on 14th August

Hey ​@HeatherCC,

I’ve sent you a private message!