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Best answer by Blastoise186

Updated on 27/05/26 by Abby_OVO

 

Howdy @PAUEVANS !

 

Yup, there is a fix for this. Ping an email over to ovocharge@ovo.com (edited by moderator) and the team can help you fix this. It’s deliberately not self-service to help prevent abuse of the system if memory serves, but legitimate mistakes are definitely something you’re allowed to fix.

 

Just as a tip, try to get the pin as close as possible to your house. :)

 

Hope this helps!

 

We’ve got a similar topic on EV & Charge Anytime location that may also be helpful:

 

 

All contact methods for Charge Anytime can be found in the topic below:

 

 

24 replies

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P
Rank 2
PAUEVANSAuthor
Rank 2
November 24, 2023

@Emmanuelle_OVO @Blastoise186  both thank you. OVO reset the pin today and after locating it right on my drive it it’s now smart charging my car. 
I think they could improve the app so say give you 2 attempts around the same postcode as your energy address before locking. That way it’ll cut down the amount of admin the team have to reseting it. Just my thoughts :-)

    L
    Newcomer
    Lydia141
    Newcomer
    February 26, 2024

    Hi,

     

    My charge anytime app says my car is charging away from home, when it’s charging at home. I’m guessing this may be a location issue within the app and I need to reset this? 
     

    how do I go about resetting this? 
     

    thanks in advance 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 26, 2024

    Hey @Lydia141 ,

    Sorry about that! This can indeed be done, but you’ll need to get the Charge Anytime team to help you. Can you ping them an email via chargeanytime@ovo.com please? Someone there will reset the location settings and the next time you open the app after that, you can set the location again.

    Please try to be as accurate as possible - trust me when I say it will help you a lot if you do!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      L
      Newcomer
      Lydia141
      Newcomer
      February 27, 2024

      Thanks Blastoise186

       

      ive emailed, hopefully won’t take as long as it has for others to be resolved. 

        H
        Rank 1
        HeatherCC
        Rank 1
        August 8, 2025

        My chargeanytime stopped working after I got a new phone. I have updated the apps. My Renault app can connect to the car so I assume the car is connecting to the internet ok but my chargeanytime app says he car is away from home.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        August 9, 2025

        Hi ​@HeatherCC ,

        Generally, you’ll probably want to check in with the team for this one. They can run diagnostics and see what’s going on.

        0330 175 9678 or Live Chat via https://ovoenergy.com/help or chargeanytime@ovo.com .

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Ben_OVO
        Community Manager
        Ben_OVO
        Community Manager
        August 11, 2025

        Morning ​@HeatherCC and welcome to the OVO Forum.

         

        Did you manage to contact Charge Anytime following ​@Blastoise186’s advice?

         

         

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        H
        Rank 1
        HeatherCC
        Rank 1
        August 11, 2025

        No because they only work 9-5 and I work 8-6. 

        Ben_OVO
        Community Manager
        Ben_OVO
        Community Manager
        August 12, 2025

        ​@HeatherCC try emailing them at chargeanytime@ovo.com - You can email them when you’re not working and they’ll get back to you inside of their office hours by email. 

        Powered by the Sun
        H
        Rank 1
        HeatherCC
        Rank 1
        August 21, 2025

        I spoke with someone who suggested that I remove my car and then re  add it and if this didn’t work then I should screen shot the messages that I get and email them in. It didn’t work, so I screen shot the messages and sent an email a week ago. Nothing back. App is still not charging the car.

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