Need to re-set location on Charge Anytime App

@Emmanuelle_OVO @Blastoise186  both thank you. OVO reset the pin today and after locating it right on my drive it it’s now smart charging my car. 
I think they could improve the app so say give you 2 attempts around the same postcode as your energy address before locking. That way it’ll cut down the amount of admin the team have to reseting it. Just my thoughts :-)

Hi,

My charge anytime app says my car is charging away from home, when it’s charging at home. I’m guessing this may be a location issue within the app and I need to reset this? 
 

how do I go about resetting this? 
 

thanks in advance 

Hey @Lydia141 ,

Sorry about that! This can indeed be done, but you’ll need to get the Charge Anytime team to help you. Can you ping them an email via chargeanytime@ovo.com please? Someone there will reset the location settings and the next time you open the app after that, you can set the location again.

Please try to be as accurate as possible - trust me when I say it will help you a lot if you do!

Thanks Blastoise186

ive emailed, hopefully won’t take as long as it has for others to be resolved. 

My chargeanytime stopped working after I got a new phone. I have updated the apps. My Renault app can connect to the car so I assume the car is connecting to the internet ok but my chargeanytime app says he car is away from home.

Hi ​@HeatherCC ,

Generally, you’ll probably want to check in with the team for this one. They can run diagnostics and see what’s going on.

0330 175 9678 or Live Chat via https://ovoenergy.com/help or chargeanytime@ovo.com .

Morning ​@HeatherCC and welcome to the OVO Forum.

Did you manage to contact Charge Anytime following ​@Blastoise186’s advice?

No because they only work 9-5 and I work 8-6. 

​@HeatherCC try emailing them at chargeanytime@ovo.com - You can email them when you’re not working and they’ll get back to you inside of their office hours by email. 

I spoke with someone who suggested that I remove my car and then re  add it and if this didn’t work then I should screen shot the messages that I get and email them in. It didn’t work, so I screen shot the messages and sent an email a week ago. Nothing back. App is still not charging the car.