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Ben_OVO
Community Manager
Community Manager
Feb 24, 2025 12:39 PM UTC

Mercedes / Charge Anytime Beta Pilot Update

Mercedes / Charge Anytime Beta Pilot Update

Updated on 30/06/26 by Chris_OVO

 

To update all Forum Members who are part of the Mercedes Beta Pilot:

 

Thank you to everyone who’s given feedback about the Charge Anytime pilot for Mercedes. We’re really sorry about the issues that some people are experiencing, such as the 50% charging problem. We’re working hard on resolving them, and we’ll share any new developments on the Forum as soon as we have them.

 

If the issues you’re facing are making you feel that the Charge Anytime add-on isn’t right for you at this stage, you can opt-out of the pilot while we work on improvements. 

 

To opt-out of the Mercedes Beta Pilot:

 

  • Open the OVO Charge app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"

 

Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system. Please note that you’ll still be credited for any smart charging you’ve done up to this point. For more information, you can also check out the Charge Anytime Beta Terms and Conditions here.

56 replies

Newcomer
Jul 25, 2025 10:26 AM UTC

I have tried this now and still seeing the same message. Also, the "last updated' time didn't update at all and still stuck on what it was prior to deleting.

Do we need to create a new account or only delete the vehicle and readd it? 

Blastoise186
Super User
Super User
Jul 25, 2025 10:27 AM UTC

You should be able to just re-add the vehicle. If that doesn't work, let the team know so they can investigate further 

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Newcomer
Jul 25, 2025 11:49 AM UTC

I have tried a few times now and still no luck unfortunately - same message appearing.

Blastoise186
Super User
Super User
Jul 25, 2025 12:31 PM UTC

I see. Give the team a call on 0330 175 9678 as it sounds like they need to look into this.

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Emmanuelle_OVO
Retired Moderator
Retired Moderator
Jul 28, 2025 8:42 AM UTC

I see. Give the team a call on 0330 175 9678 as it sounds like they need to look into this.



I’m sorry to hear you’re still having issues, please keep us posted with how you get on ​@hasanji.

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Newcomer
Jul 31, 2025 10:46 PM UTC

I see. Give the team a call on 0330 175 9678 as it sounds like they need to look into this.



I’m sorry to hear you’re still having issues, please keep us posted with how you get on ​@hasanji.

Not getting very far to be honest. I called as recommended, and whoever I spoke to has escalated up to the technical team but I'm still waiting to hear back. 

CA app has gone downhill this last month!

Newcomer
Aug 4, 2025 1:05 PM UTC

They have stopped speaking to each other again!

Are you up and running again as normal since the Enode fix?

Ben_OVO
Community Manager
Ben_OVOAuthor
Community Manager
Aug 5, 2025 8:51 AM UTC

Morning ​@hasanji - any progress at all?

 

I’m just tagging ​@Chris Western here in case they didn’t see your question. It would be good to find out how you’re getting on!

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Newcomer
Aug 5, 2025 8:57 AM UTC

Morning ​@hasanji - any progress at all?

 

I’m just tagging ​@Chris Western here in case they didn’t see your question. It would be good to find out how you’re getting on!

No progress unfortunately.

The team don't responded to emails for a few days at a time so they may advise to do something and then radio silence. 

It is very frustrating. The helpline just 'escalate' any issues adn again you're waiting for someone to give you any information or guidance.

Ben_OVO
Community Manager
Ben_OVOAuthor
Community Manager
Aug 6, 2025 8:08 AM UTC

Ok ​@hasanji - thank you for your patience! Hopefully they’ll get back to you very soon with a solution.

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