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Mercedes / Charge Anytime Beta Pilot Update

  • February 24, 2025
  • 56 replies
  • 1070 views
Mercedes / Charge Anytime Beta Pilot Update
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56 replies

Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • September 22, 2025

Hey ​@archercj, 

 

I'm really sorry to hear you're having some trouble! I suggest giving the team a quick call and they'll be more than happy to help you figure out the issue right away and work on getting back charging in no time. 

 

If you need support, you can call our Charge Anytime support line on 0330 175 9678 (Monday to Friday, 9am to 5pm) or email chargeanytime@ovo.com.

Renewable energy jokes never get old.
A
Rank 2
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  • archercj
  • Rank 2
  • September 22, 2025

Hey ​@archercj, 

 

I'm really sorry to hear you're having some trouble! I suggest giving the team a quick call and they'll be more than happy to help you figure out the issue right away and work on getting back charging in no time. 

 

If you need support, you can call our Charge Anytime support line on 0330 175 9678 (Monday to Friday, 9am to 5pm) or email chargeanytime@ovo.com.

Thanks for your response Chris. I have already contacted them. The upshot was this:

Business said: Hi there, I have spoken with our operations team regarding this and they advised other than the troubleshooting steps you have already tried you could try removing the car and readding it to the charge anytime app.

Other than that as this car is in beta trial it is part of our terms and conditions that you experience charging issues.

If you don't wish t continue with the product as you were previously an ohme customer we could waive the exit fees on your account to allow you switch to another provider that could give you low EV rate.

 

Sorry but this is not acceptable. Reluctantly Ive had to switch to Eon at higher kwh rates!

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • September 22, 2025

This is actually how beta stuff works - it is NOT guaranteed to work perfectly. However, that line should actually say this:

Other than that as this car is in beta trial it is part of our terms and conditions that you may experience charging issues.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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Rank 2
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  • archercj
  • Rank 2
  • September 22, 2025

This is actually how beta stuff works - it is NOT guaranteed to work perfectly. However, that line should actually say this:

Other than that as this car is in beta trial it is part of our terms and conditions that you may experience charging issues.

Agreed but it would have been nice if they had shown the remotest bit of interest. It had worked fine for nearly 4 months, even as Beta you would think they could have investigated it further.

Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • September 23, 2025

Hey ​@archercj, 

 

You’re absolutely right! The team could have done better, and I’ll definitely share your feedback with them. I understand how frustrating it can be when things don’t go smoothly, especially when you’re looking for solutions. I’m really sorry this isn’t the news you were hoping for, and I wish you all the best with E.on!

 

We'd love for you to stay on the Forum! We have lots of friendly members from various suppliers, and we’re all here to help each other. Whether you’re looking to learn more about the energy industry, your own accounts, or digital solutions like electric vehicles (EVs) and heat pumps, we’re here for you!

Renewable energy jokes never get old.
H
Newcomer
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  • hasanji
  • Newcomer
  • October 6, 2025

I have a Mercedes Benz EQC connected to a home Ohme charging point. When Ovo notified that compatibility via the Ohme App was finishing i went through the instructions and successfully set it up so that the Ovo Charge Anytime App managed the smart charging. All worked fine from Jun - 4th September. Then a couple of days ago I noticed that despite having charges successfully several times from the 4th September there was no details of it being a Smart Charge.

 

I decided to take the following steps:

 - deleted the cars profile in the ovo charge anytime app and sucessfully recreated it

 - deleted the charge anytime app and installed the new Avo Charge App - then went through the process of successfully recreating the car profile in the new app

 - removed my Ohme account and recreated it

 

Nove of this has made a difference. The App correctly tells me it has communicated with the car and displays the mileage remaining but depsite plugging the charger in I get a ‘Plug in this EV to begin charging’ (I also reinstalled the old app and this sticks at trying to locate car.

I have noticed someone has also posted this issue on the Facebook page (they have an Audi not a Mercedes). I’m a bit annoyed that for nearly 3 weeks, and without any warning, Ive been charging up regulallry at the full rate and not the charge anytime much lowered rate. At the moment I am not charging the car to try and rectify this,

Has anyone else encountered this and been able to rectify it please.

Do you have the 'remote package' activated on your car? 

I had to activate this and now paying the monthly fee it, for the car to communicate and send its location to the CA app.

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    OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.

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    OVO (S) Gas Limited is part of OVO Group Ltd