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Ben_OVO
Community Manager
Community Manager
February 24, 2025

Mercedes / Charge Anytime Beta Pilot Update

  • February 24, 2025
  • 56 replies
  • 1270 views
Mercedes / Charge Anytime Beta Pilot Update

Updated on 30/06/26 by Chris_OVO

 

To update all Forum Members who are part of the Mercedes Beta Pilot:

 

Thank you to everyone who’s given feedback about the Charge Anytime pilot for Mercedes. We’re really sorry about the issues that some people are experiencing, such as the 50% charging problem. We’re working hard on resolving them, and we’ll share any new developments on the Forum as soon as we have them.

 

If the issues you’re facing are making you feel that the Charge Anytime add-on isn’t right for you at this stage, you can opt-out of the pilot while we work on improvements. 

 

To opt-out of the Mercedes Beta Pilot:

 

  • Open the OVO Charge app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"

 

Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system. Please note that you’ll still be credited for any smart charging you’ve done up to this point. For more information, you can also check out the Charge Anytime Beta Terms and Conditions here.

56 replies

Newcomer
July 20, 2025

Car spoke to the app yesterday evening and not since. Still have a 'Trying to locate your Mercedes' message on the Dashboard tab.

Blastoise186
Super User
Super User
July 20, 2025

@hasanji  Enode is still reporting issues at this time over at https://status.enode.com/incidents/01JZ7VA48HPFCHAJ2XDVK721QE .

What that means is that while some folks may see improvements, there’s no guarantee it’ll work 100% reliably for 100% of users at this time.

Please continue to monitor that status page link I’ve provided for further updates.

May I respectfully ask that you do not try to contact OVO about this at this time - there’s nothing OVO can do until that page goes green again.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 3
July 21, 2025

They have stopped speaking to each other again!

Blastoise186
Super User
Super User
July 21, 2025

From Enode:

We have continued to identify improvements to our Mercedes integration and have been continually shipping fixes that have resulted in some improved stability.

The general vendor outage is still ongoing as we are working towards a full recovery. During this time, you may see telemetry and actions temporarily recover as our improvements land.

They never said it’d be 100% stable until they fully fix the underlying issue

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
July 23, 2025

It looks like it has been resolved by Enode now but I'm still seeing Trying to locate your mercedes' on the app.

Is there anything we need to do?

Blastoise186
Super User
Super User
July 23, 2025

Bit of a House Rules snag for me to confirm that myself right now as I can’t “speak officially” - it’s one of those it’s not you, it’s me things. I can bypass the issue but this may take a day or two.

Please bear with me.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
July 23, 2025

Sure. Although, I thought the issue was with Enode which has now been resolved from their end.

Assuming then there's some work from the OVO end to get it back up and running as normal?

Rank 3
July 24, 2025

I’m now getting the 50% max charge problem, I had to use urgent charging last night as I couldn’t risk waking up to 50% charge. 
 

any advice on this?

should I try and keep changing it back to 100% ( I tried that a few times) or just leave it a pray?

Emmanuelle_OVO
Retired Moderator
Retired Moderator
July 25, 2025

It looks like it has been resolved by Enode now but I'm still seeing Trying to locate your mercedes' on the app.

Is there anything we need to do?

 Just tagging ​@Blastoise186 so they don’t miss this.

Renewable Energy? Big Fan.
Blastoise186
Super User
Super User
July 25, 2025

@hasanji I do have news.

This has indeed been resolved. However, the fix requires manual intervention on your part too. It won’t take long, but you need to delete and re-add the vehicle in the Charge Anytime app to refresh the connection. After that, you should be able to charge again.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!