Mercedes / Charge Anytime Beta Pilot Update

The issue has been escalated for the tech guys to look into.

In the interim I have tried deleting and relinking the vehicle a few times as this has been suggested to be the fix. I now have a different issue per the screenshot below. 

Has anyone resolved this issue or know of the fix? I believe it has also been raised previously by a Mercedes user.

The issue has been escalated for the tech guys to look into.

In the interim I have tried deleting and relinking the vehicle a few times as this has been suggested to be the fix. I now have a different issue per the screenshot below. 

Has anyone resolved this issue or know of the fix? I believe it has also been raised previously by a Mercedes user.

 

Discard the above - I've got the 'Trying to locate your Mercedes' message again.

​@hasanji frustrating 😫.

Let us know when the team get back to you, hopefully you’re not waiting too long 🤞.

The team suggested creating a new account and they would deregister any old accounts I had but this still hasn't resolved the issue. 

Very frustrating you can't speak with the tech team directly, and you're waiting for the team you speak to when you call the helpline number to respond to your emails.

​@hasanji I’m sorry to hear the fix hasn’t worked. Please let the Charge Anytime team know that this fix hasn’t been successful -  I hope they manage to get this all resolved for you soon.

Looks like I've finally managed to get this resolved after various emails/calls with Mercedes and the OVO V2G Team.

There is an optional digital extra called the 'remote package' service that has to be active on the vehicle for the CA app to receive the cars vehicle location. The oddity is I didn't have this option active until prior and had no issues (until July) but now have to pay to have this active for the car to talk to the CA app. 

That’s probably because the free trial/free period ran out for connected services.

These vehicles tend to come with a certain free trial and then you pay...

That's correct but this optional extra expired last year, so I had no issues for 5 months until the Enode outage in July.

​@hasanji phew I’m really happy to hear it’s working for you now!!!

Fingers crossed it stays that way, and thanks so much for letting us know - super helpful for anyone else who might be having the same issue.

Cheers!

I have a Mercedes Benz EQC connected to a home Ohme charging point. When Ovo notified that compatibility via the Ohme App was finishing i went through the instructions and successfully set it up so that the Ovo Charge Anytime App managed the smart charging. All worked fine from Jun - 4th September. Then a couple of days ago I noticed that despite having charges successfully several times from the 4th September there was no details of it being a Smart Charge.

I decided to take the following steps:

 - deleted the cars profile in the ovo charge anytime app and sucessfully recreated it

 - deleted the charge anytime app and installed the new Avo Charge App - then went through the process of successfully recreating the car profile in the new app

 - removed my Ohme account and recreated it

Nove of this has made a difference. The App correctly tells me it has communicated with the car and displays the mileage remaining but depsite plugging the charger in I get a ‘Plug in this EV to begin charging’ (I also reinstalled the old app and this sticks at trying to locate car.

I have noticed someone has also posted this issue on the Facebook page (they have an Audi not a Mercedes). I’m a bit annoyed that for nearly 3 weeks, and without any warning, Ive been charging up regulallry at the full rate and not the charge anytime much lowered rate. At the moment I am not charging the car to try and rectify this,

Has anyone else encountered this and been able to rectify it please.