Mercedes / Charge Anytime Beta Pilot Update

Bit of a House Rules snag for me to confirm that myself right now as I can’t “speak officially” - it’s one of those it’s not you, it’s me things. I can bypass the issue but this may take a day or two.

Please bear with me.

Sure. Although, I thought the issue was with Enode which has now been resolved from their end.

Assuming then there's some work from the OVO end to get it back up and running as normal?

I’m now getting the 50% max charge problem, I had to use urgent charging last night as I couldn’t risk waking up to 50% charge. 
 

any advice on this?

should I try and keep changing it back to 100% ( I tried that a few times) or just leave it a pray?

 Just tagging ​@Blastoise186 so they don’t miss this.

​@hasanji I do have news.

This has indeed been resolved. However, the fix requires manual intervention on your part too. It won’t take long, but you need to delete and re-add the vehicle in the Charge Anytime app to refresh the connection. After that, you should be able to charge again.

I have tried this now and still seeing the same message. Also, the "last updated' time didn't update at all and still stuck on what it was prior to deleting.

Do we need to create a new account or only delete the vehicle and readd it? 

You should be able to just re-add the vehicle. If that doesn't work, let the team know so they can investigate further 

I have tried a few times now and still no luck unfortunately - same message appearing.

I see. Give the team a call on 0330 175 9678 as it sounds like they need to look into this.

I’m sorry to hear you’re still having issues, please keep us posted with how you get on ​@hasanji.

Not getting very far to be honest. I called as recommended, and whoever I spoke to has escalated up to the technical team but I'm still waiting to hear back. 

CA app has gone downhill this last month!

Are you up and running again as normal since the Enode fix?

Morning ​@hasanji - any progress at all?

I’m just tagging ​@Chris Western here in case they didn’t see your question. It would be good to find out how you’re getting on!

No progress unfortunately.

The team don't responded to emails for a few days at a time so they may advise to do something and then radio silence. 

It is very frustrating. The helpline just 'escalate' any issues adn again you're waiting for someone to give you any information or guidance.

Ok ​@hasanji - thank you for your patience! Hopefully they’ll get back to you very soon with a solution.

The issue has been escalated for the tech guys to look into.

In the interim I have tried deleting and relinking the vehicle a few times as this has been suggested to be the fix. I now have a different issue per the screenshot below. 

Has anyone resolved this issue or know of the fix? I believe it has also been raised previously by a Mercedes user.

The issue has been escalated for the tech guys to look into.

In the interim I have tried deleting and relinking the vehicle a few times as this has been suggested to be the fix. I now have a different issue per the screenshot below. 

Has anyone resolved this issue or know of the fix? I believe it has also been raised previously by a Mercedes user.

 

Discard the above - I've got the 'Trying to locate your Mercedes' message again.

​@hasanji frustrating 😫.

Let us know when the team get back to you, hopefully you’re not waiting too long 🤞.

The team suggested creating a new account and they would deregister any old accounts I had but this still hasn't resolved the issue. 

Very frustrating you can't speak with the tech team directly, and you're waiting for the team you speak to when you call the helpline number to respond to your emails.

​@hasanji I’m sorry to hear the fix hasn’t worked. Please let the Charge Anytime team know that this fix hasn’t been successful -  I hope they manage to get this all resolved for you soon.

Looks like I've finally managed to get this resolved after various emails/calls with Mercedes and the OVO V2G Team.

There is an optional digital extra called the 'remote package' service that has to be active on the vehicle for the CA app to receive the cars vehicle location. The oddity is I didn't have this option active until prior and had no issues (until July) but now have to pay to have this active for the car to talk to the CA app. 

That’s probably because the free trial/free period ran out for connected services.

These vehicles tend to come with a certain free trial and then you pay...

That's correct but this optional extra expired last year, so I had no issues for 5 months until the Enode outage in July.

​@hasanji phew I’m really happy to hear it’s working for you now!!!

Fingers crossed it stays that way, and thanks so much for letting us know - super helpful for anyone else who might be having the same issue.

Cheers!

I have a Mercedes Benz EQC connected to a home Ohme charging point. When Ovo notified that compatibility via the Ohme App was finishing i went through the instructions and successfully set it up so that the Ovo Charge Anytime App managed the smart charging. All worked fine from Jun - 4th September. Then a couple of days ago I noticed that despite having charges successfully several times from the 4th September there was no details of it being a Smart Charge.

I decided to take the following steps:

 - deleted the cars profile in the ovo charge anytime app and sucessfully recreated it

 - deleted the charge anytime app and installed the new Avo Charge App - then went through the process of successfully recreating the car profile in the new app

 - removed my Ohme account and recreated it

Nove of this has made a difference. The App correctly tells me it has communicated with the car and displays the mileage remaining but depsite plugging the charger in I get a ‘Plug in this EV to begin charging’ (I also reinstalled the old app and this sticks at trying to locate car.

I have noticed someone has also posted this issue on the Facebook page (they have an Audi not a Mercedes). I’m a bit annoyed that for nearly 3 weeks, and without any warning, Ive been charging up regulallry at the full rate and not the charge anytime much lowered rate. At the moment I am not charging the car to try and rectify this,

Has anyone else encountered this and been able to rectify it please.