Community Manager

Mercedes / Charge Anytime Beta Pilot Update

Forum|Forum|1 year ago
February 24, 2025
56 replies
1270 views

Updated on 30/06/26 by Chris_OVO

To update all Forum Members who are part of the Mercedes Beta Pilot:

Thank you to everyone who’s given feedback about the Charge Anytime pilot for Mercedes. We’re really sorry about the issues that some people are experiencing, such as the 50% charging problem. We’re working hard on resolving them, and we’ll share any new developments on the Forum as soon as we have them.

If the issues you’re facing are making you feel that the Charge Anytime add-on isn’t right for you at this stage, you can opt-out of the pilot while we work on improvements.

To opt-out of the Mercedes Beta Pilot:

Open the OVO Charge app
Click on the "Account" tab in the bottom right
Click on the User icon in the top left
Click the "Delete account" link
Select a reason for leaving and click "Continue"

Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system. Please note that you’ll still be credited for any smart charging you’ve done up to this point. For more information, you can also check out the Charge Anytime Beta Terms and Conditions here.

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Chris Western

Rank 3

Are enode even trying to fix the problem?

Blastoise186

Super User

They are, but I suspect it’s a long process.

Remember, this doesn’t just affect OVO - it affects every setup across Europe.

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Chris Western

Rank 3

And in the meantime we pay 4x the cost for charging!

Blastoise186

Super User

The latest info I have as of this morning is that Enode and Mercedes are still working on it. That’s all I know.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Abby_OVO

Community Manager

Hey @Chris Western @Ethelburt

I’m sorry you’re both impacted by the issues with Enode.

When we do have more on the issue we will update any relevant topics, I’ll check back in on this with the Charge Anytime team to see if they have further word on this yet, but I know they’ve been waiting on Enode to fix this too.

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Ethelburt

Newcomer

Positive update from me after endless stress trying to charge recently and ending up paying full rate for most of it.

Rang up OVO and raised 2 complaints:

Bought an expensive smart charger (Ohme) specifically as recommended by Ovo. 14 months later told it's no longer smart when used with Charge Anytime. Told car is compatible with Charge Anytime app (even though beta sw) so switch to it and find it's utterly hit and miss with my Mercedes EV. Lately just doesn't work.
Ovo have recently changed their direct debit approach. Previously you needed to keep your account in positive credit by the end of the winter. Now they mandate that you need to keep at least 1 month's payment credit in the account. This is clearly a hidden charge, effectively raising their energy costs. If you were a new customer, you'd have to set up your DD to cover 13 months of payment in the first year. Therefore the energy tariffs do not actually reflect what you'll need to pay each month.

Ovo agreed to bring forward my contract end date to the end of next week, so I'm now in a period of no penalty exit.

I've switched to Octopus yo get their EV smart tariff, and switch should complete in a couple of days. Should have done this when they first announced the end of suppo6for Ohme...