Indra Smart Pro offline for a few days?

HI Blastoise186, thanks for response.

My Ticket Number is 66750 for this problem

I would prefer to use Wi-Fi rather than Ethernet cable, not a fan of cables trailing all over the place.

Can’t ring Indra Support until after 2.30 pm today Wednesday 15/10.

Thanks again

R

Thank you!

My contact will try to call you around 3pm.

We are having exactly the same issues in terms of connectivity. We weren't given the option between wifi and cellular when the charger was installed a year ago by OVO, and have now been told we need to pay an additional £120 to Indra to get changed over to wifi? 

Morning ​@janeandmatt and welcome to the OVO Forum. I’ve updated your profile to display your EV ownership.

​@janeandmatt this is frustrating to hear. I wonder whether ​@louix31 heard back from Indra too, and whether they’ve been informed of this same charge?

I’ve been using my Indra Smart pro for almost 3 years and the frustrating loss of connection every month or so, but generally OK. Until about 5 weeks ago.

It now continuously flashing purple twice. I’ve reset the charger and router about 20 times and have had about 4 minutes of charge go through as a scheduled charge then drops out. 
Rang Indra and despite several calls without a call back, got through. Their suggestion is pay £120 for an engineer to come out and replace the dongle. They reckon mine was likely 2G/3G. It’s less than 3 years old and in warranty and I’m paying for Boost charging prices as it won’t connect. They couldn’t care less. 
I complained saying the charger wasn’t fit for purpose and all they argued back was “it does work, you can still boost charge”.

The next available engineer wouldn’t be for 2-3 weeks. 
Extremely disappointed in Indra

Morning ​@Helenward11,

I’m sorry to hear this - very very frustrating. I hope they can do something to get someone out for you sooner.

Just to let you know, I’ve amended your Forum profile to reflect your EV ownership.​

As a follow up to this I can confirm that I have now received a 5G dongle from Indra 4  weeks ago with a note saying we will arrange for an engineer to come and fit it, and that is what I am doing waiting and waiting and waiting. Numerous messages but still waiting I even asked if I could fit it myself given access via the Indra Installer App but no response. The root cause of the problem is what Blastoise186 said it was the turning off of 2G/3G services by O2. I can still charge my car but not when I want to , can charge anytime at full rates but don’t want that. Hope everyone gets sorted soon.

And I hope you get sorted soon as well ​@louix31!

Thanks for keeping us updated. It sounds Like many Indra customers must have this same issue - they can’t let this go on forever.

I’ve checked with Indra again - if you call them now you’ll get through fairly quickly. They’re expecting you and can sort this out.

My usual contact is out today, so that’s the best I can do right now.

Update to this  had a call late yesterday afternoon giving a date of next Tuesday to do a survey for the job, messaged them back saying “hope it’s not just a survey and that the dongle would be fitted at the same time”  not yet had a response. No mention to me about a FEE.