Indra Smart Pro offline for a few days?

Morning ​@Helenward11,

I’m sorry to hear this - very very frustrating. I hope they can do something to get someone out for you sooner.

Just to let you know, I’ve amended your Forum profile to reflect your EV ownership.​

As a follow up to this I can confirm that I have now received a 5G dongle from Indra 4  weeks ago with a note saying we will arrange for an engineer to come and fit it, and that is what I am doing waiting and waiting and waiting. Numerous messages but still waiting I even asked if I could fit it myself given access via the Indra Installer App but no response. The root cause of the problem is what Blastoise186 said it was the turning off of 2G/3G services by O2. I can still charge my car but not when I want to , can charge anytime at full rates but don’t want that. Hope everyone gets sorted soon.

And I hope you get sorted soon as well ​@louix31!

Thanks for keeping us updated. It sounds Like many Indra customers must have this same issue - they can’t let this go on forever.

I’ve checked with Indra again - if you call them now you’ll get through fairly quickly. They’re expecting you and can sort this out.

My usual contact is out today, so that’s the best I can do right now.

Update to this  had a call late yesterday afternoon giving a date of next Tuesday to do a survey for the job, messaged them back saying “hope it’s not just a survey and that the dongle would be fitted at the same time”  not yet had a response. No mention to me about a FEE.

Thanks for letting us know ​@louix31, and keep us updated next week - hopefully they do fit the dongle at the same time.

Had a visit on the 18th from James from Fusion Electrics whom have recently taken on Indra service calls. James was honest in saying he was learning as he went on but was very capable.

It was a Wi-Fi dongle that Indra had sent not a 5G dongle as originally thought. Had problems connecting to my Wi-Fi until I moved one of my eero 6 extenders into the garage to be closer to the charger. Now have to fork out £100 for and additional extender for my office. Glad to say that the charger is working fine right now but still happy with the way it works, charging a bit then stopping for a long time as it re-schedules itself, say be ready by 5.00pm it will charge for 2 hours then stop, schedule says next charge at 4.30pm till 6.30pm cant be right. Using the Volvo App.

Hey ​@louix31 

Thanks for coming back with that update, glad to here you’re charger is connected again, though maybe not the solution you’d have hoped for. 

If the charging it’s having some trouble, I’d suggest checking in with the Charge Anytime team who can look at the data on their side and potentially diagnose any further issues.

I’ve also linked below to a few other topics which might be helpful:

Let us know how you get on.