Indra Smart Pro offline for a few days?

Mine seems to be OK. Is your Indra communicating? Is there a purple flashing light on the Indra logo? 

It was a white flashing light. I've switched it off at the fuse box again and going to reset my router. There was a purple flashing light a couple of days ago but hasn't been for a while. 

Flashing white when the vehicle is plugged in? I just looked it up and this means 

Constantly flashing white. Even when not plugged in. I can't get through to Indra to speak to someone. Both my wife and I have requested call backs that haven't happened. And now the line is ringing dead.

Thanks for replying.

Quick Reference Summary

• Solid White (Top LED) – Ready in smart mode
• Flashing White (Top LED) – Getting online, prepping for smart charging
• Solid Blue – Boost (immediate charge)
• Solid Yellow – Using solar power
• Flashing Blue – Updating firmware
• Solid/Flashing Red – Fault—restart, then contact support if needed
• Solid Purple – Booting up
• Flashing Purple – Connection issue (see flash count)
• Panel LEDs Off – No car connected
• Panel LEDs Solid – Car connected, idle
• Panel LEDs Flashing White – Car connected, waiting to charge (scheduled delay)

The primary LED flashing white means the charger is online, connected to the internet, and is either finishing setup or syncing data before it can charge smartly.

The panel LEDs flashing white indicate that your vehicle is connected but charging is delayed, possibly due to a schedule or the car itself not drawing power.

My Indra charger has become unreliable. It sometimes crashes with just one secondary Led lit. Car disconnection and power cycling usually gets it back on line. But this all takes time. This morning need car@ 100%  - crashed (no lights) at 01:27, and now not online but on offline expensive boost mode. How do we get these intermittent problems solved? 

Hey ​@Pmac295,

It’s great to hear your issues are now resolved. I’ve added an EV badge to your account so that other community members with the same green tech can identify you 🙂
 

​​​​​@tony1tf I’m sorry to hear you’re having issues. There are some troubleshooting steps in the following topic which might be helpful:
 

Find all our troubleshooting tips below:

If experiencing an issue when charging multiple vehicles:

Once you’ve charged one vehicle, unplug it and wait for 15 minutes to allow the optimiser to reset. After that, you can plug in your other vehicle, set your “ready by” time, and the app will take care of the rest.

If experiencing an issue when charging a single vehicle:

If, after 20 minutes, your EV doesn’t charge when it’s plugged in, we’ll assume the EV is fully charged and remove schedules from the charger.

If the app initially shows schedules when the EV is plugged in but then stops displaying them after the EV stops charging, please:

• Check for any settings in the EV that could restrict charging.
• Unplug the EV for 15 minutes, then plug it in again to reset the charging schedules.

Still experiencing issues migrating to the new app or charging in the new app?  Try these troubleshooting steps:

• Make sure that your charger is now linked and showing within the Indra mobile app - you can download the app from Google Play / App Store
• Make sure your charger is online. If the LED status is solid white, the charger is online and connected to the charging platform (the Indra app will also confirm this). If it’s offline, the charger will be flashing purple (the Indra app should also confirm when the charger is offline). When the charger is offline, smart charging/charging via schedule won’t work. We recommend turning your charger off for 30 mins for a full reset. If this doesn't work, you'll need to contact Indra support.
• Make sure there are no schedules set in your vehicle, your vehicle app or the Indra app.
• Unplug for 15 minutes to let our smart charging optimiser reset.
• Make sure your charger is unlocked - the settings section of the Indra app gives you the option to lock or unlock your charger.
• Make sure the vehicle is in a state ready to accept charge before plugging in - you can ‘wake up’ an EV by unlocking, opening and closing a door, then locking again prior to plug in.
• Plug in, set a new ready by time and let the Charge Anytime app do the rest.

​​​​​

We’re here if you need us

If you’re still having issues, you can call Indra on 01684 770 631 or email support@indra.co.uk.

If you’re having issues with Charge Anytime, you can email us on ovocharge@ovo.com or call 0330 175 9678 and select option 2 (Monday to Friday, 9am to 5pm).

Replying to:

https://forum.ovoenergy.com/electric%2Dvehicles%2D166/important%2Dnews%2Dfor%2Dindra%2Dcharger%2Downers%2Dit%2Ds%2Dtime%2Dto%2Dset%2Dup%2Dyour%2Dnew%2Dindra%2Dapp%2D19422?tid=19422&fid=166

I can assure you that none of this helps - when the charger crashes, it really does go off-line, with a strange LED state showing, or nothing at all. OVO Charge Anytime app will show the time of the last update as when it crashed hours before. All I can do is to check up on charging if I have managed to stay up after midnight, or have got up early. If it’s crashed, then recycling the power and waiting is the only (and annoying) option available. All this has happened since the app was updated to deal with solar panels which I have had for over a decade. It was fine before the updates earlier this year. At the moment it isn’t fit for purpose.

​@tony1tf this is really frustrating 😔. Have you reported this to Indra? If so, could you let us know what they’ve told you?

I can see that ​@Pmac295 managed to get a resolution eventually, although sounds like they had a tough time actually getting some support from Indra….