I have a Volvo V60 T6, which my app recognises, but the App charge history is going an ‘unknown device’ and the T6 being charged, which almost double the kWh compared to the charger App and the Volvo App. Any ideas?
Answer
Conflict of apps (Volvo / Charge)?
Best answer by Andy Fewings
Updated on 03/12/25 by Ben_OVO
after discussions with the lovely Catherine on the phone, I have deleted the App. My car is actually an MY2023 and doesn't need it, I can do it all through the Volvo App, it is probably the conflict of Apps causing the issues.
+1- Plan Zero Hero
Hi
Might be worth having the team check! Try 0330 175 9678 and they’ll take a peek for you.
Ok, so now, having deleted the V60 to try and clear the doubled up readings, I can’t now add it back, as the third party Kaluza or whatever it is called doesn’t list Volvos… despite OVO listing the car as compatible.. it did once, but not it doesn’t….
I might have to consider paying the fine to get out of the OVO contract and move on..
+1- Plan Zero Hero
You need to add it via the Volvo app.
Any issues, call 0330 175 9678 and the team can fix this up.
Hey
Sorry to hear you’re having trouble getting the car re-connected. I did check in with the Charge Anytime team to see if they could offer some support at this stage, though Blastoise186 raised a good point, you can always contact the team directly too.
They did say if you go to the Volvo App, then to the Charge screen and there'll be a Charge Anytime 'Learn More' banner which will prompt you. If you can’t see that you may need to log out/log back in a couple of times and also make sure you have the latest Volvo app version.
If you’re still having trouble after this, please do come back and let us know or reach out to the Charge Anytime team directly.
Let us know how you get on.
Updated on 03/12/25 by Ben_OVO
after discussions with the lovely Catherine on the phone, I have deleted the App. My car is actually an MY2023 and doesn't need it, I can do it all through the Volvo App, it is probably the conflict of Apps causing the issues.
Hey
Really glad to hear you had a great call with one of the team, glad to here you got everything sorted out.
If you do ever have any other questions, always feel free to pop back to the Forum.😊
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