Charge Anytime - how can I switch cars, or connect Charge Anytime to multiple vendor accounts?

Hi @hmillington and thanks for posting this. 

Can you let us know if you’ve already got these separate logins set up?

Customers will need to register separate email addresses/logins on the Charge Anytime app for each vehicle they want on Charge Anytime. The only way to register multiple vehicles is to use a different email account (i.e Google or Apple) for each one. They should register another vehicle by downloading the app on other device (phone or tablet) and registering it with different user credentials (Apple or Google) from the first app.

The OVO login credentials stay the same when they register and the credits earned for both EVs will be added together and applied to the OVO account each calendar month. If customers have 2 vehicles on the same manufacturer app, they'll need to remove one vehicle, create a new account with the manufacturer with a different login, then link the removed vehicle to this login before registering it with Charge Anytime. 

Hi @Tim_OVO,

    Many thanks for your reply.  Yes we have  2 people sharing a single car so I can imagine we might individually need to change charge level, immediate charging or even the schedule. This was just to cover one of us being away and the other needing to change the charge schedule. Normally I’d assume we’d share the same login credentials but as it chooses Google/Apple login then I’m not sure that’s possible (although I haven’t tried it). 

Regarding  multiple apps, I notice that the Tesla controls the max charging level so if your Tesla is set to 80% then setting a higher level in the OVO Charge Anytime App doesn’t override this. To avoid changing this in two apps I assume you can leave  the OVO Charge Anytime App be set to 100% and you just change the actual level in the Tesla App? 
Other than possibly using the lock command in the Hypervolt App, if you want to secure it, then I agree this can be left alone. 

So I’m seeing the credits logged in the OVO Charge anytime app but frustratingly assume these are being lost as my OVO energy account  doesn’t think I have a Smart meter installed. Sadly this seems to take a while as no  daily electricity readings are showing in my energy account even  though it has been showing daily gas meter readings since the day after the smart meters  were installed. This was only a week ago but I’m not sure why the electricity readings show take much long than the  gas ones to show in my account.  I have seen some forum posts suggesting you may have to wait 6 weeks so I hope that’s not the case! 
 

Tim,

Yes -- my wife used her Apple ID, on her own device, for creating the Charge Anytime account. The only thing shared between hers and mine is the OVO account login.

Tried again just now, by logging her out and back in again and it’s still ‘trying to locate your Cupra’.

I also tried logging out of CA on my phone and then logging out/in on hers but that has not improved things either :-(

Thanks for trying and confirming, @hmillington. Can you flag this to our Smart Home team so they can take a look at your account ‘under the hood’:

Is ‘under the hood’ now out of date with EVs?

I did so yesterday, Tim, and Nathan replied, but his response was boilerplate:

In order to add a second EV to Charge Anytime you will first need to ensure the new EV is compatible with Charge Anytime.

You can view a list of eligible EVs and chargers here

You will then need to create a second account using different sign in credentials than what you used for the first EV (usually on a second device).

You can then link the second Charge Anytime account to the same OVO account, you just need to ensure you login to Charge Anytime using different device credentials (Apple ID/ Gmail account).

We will be introducing a second step soon that will require the second Charge Anytime account to have its own MyOVO login to the same OVO account. This means that the second account/ person will need to be liable on your OVO account and have their own email address (you can set this up by calling the OVO Care team on: 0330 303 5063).

For now you can just set up a second Charge Anytime account and this should be fine. We will notify you if a second email is required for the MyOVO linking in the future.

​Thanks,

Nathan

Smart Home Expert, OVO Energy

-- 

Hopefully he’ll look into it a bit more now I’ve confirmed that doing as suggested has not helped.

Apparently multi-car support is not yet implemented unless you have a compatible charger.

I will post Nathan’s response here in case it’s of help to someone else in future:

“Sorry there was some confusion with your original email as I was under the assumption that you were using one of the eligible Ohme/Indra smart chargers as having multiple vehicles set up is only possible with one of those at this moment in time. As you are using the app direct to vehicle you can only set up one EV and we would recommend using the one with the largest battery.

“We are currently working on implementing multi vehicle support in the next major update and hope to have it added in the next 4 to 8 weeks”

Hi @RobG-Reading,

Back with an update here.

I’m told you’d be able to have the app on multiple devices, but will need to log in with the same Google/Apple account (if the account is not already on the second phone, you’ll need to add it) and the same OVO online account details.

With regards to your bills, these will be suspended whilst you’re having a meter exchange, however, this is a little confusing as you shouldn't be on Charge Anytime already if you don't already have a smart meter in place. Can you elaborate on the situation at the moment?

Thanks @hmillington, I’ve just had this same advice told to me. We’ll update our content to reflect this change. 

Hi @Tim_OVO,

    Thanks for confirming on using the same login details to share the app.

   So the exact situation is I  had Smart Meters installed on  3rd May. I could see Gas half hour readings in my OVO Energy app around the 4th/5th but electricity didn’t show. I checked with customer support on 5th May and they confirmed they were seeing the 30 min updates from my Smart meter but I’d just have to wait a few weeks for my account to be fully updated (the app still showed the old meter number and not even the manual reading from the Smart meter install). The electricity smart came live in my app yesterday (11th). Hence it only now says I’m eligible to join Charge Anytime and asks if I give permission to share data and link accounts.

   However I had download the Charge Anytime App on the 6th May (knowing that OVO could see my Smart meter readings) and set it up and connected to the Tesla. All works fine and it’s been showing me my savings. However I couldn’t recall if if asked for my OVO Energy account and neither app has any reference to being linked to the other. For example I was expecting the OVO energy App to say I had Charge Anytime active and ideally the account number of the Charge anytime app and not offer to check my eligibility. I did see a reference in the Help section of “My offers” but I don’t see this. Does anyone who has Charge Anytime see this in their OVO Energy account? 

 So I called Smarthome support and I was astonished to find that they had no way of checking this other than a report generated on 25th April showing which customers had Charge Anytime. So they have to contact the Charge Anytime team to verify this and say they will confirm - but I’m not sure this will be quick. 
  Smarthome support believe that I must have logged into my OVO Energy account or I couldn’t have set up the Charge Anytime app, and I’m hoping they’re correct. 
 So I do have a Smart meter which now reports Smart readings back to 3rd May and hopefully the Charge Anytime app had a smarter way of verifying this when I setup the Account up in the 6th May. Like I say the OVO Energy didn’t recognise I really did have a Smart meter until the 10th May so thought I wasn’t eligible.

 SmartHome support recommended I don’t now go through the setup using the eligibility check in the Energy App as that might confuse the situation but at the moment I can’t tell if the two accounts are really linked. So I’m waiting to hear. 
 My Charge Anytime app is happily reporting my savings from charging my Tesla so hopefully it’s all fine and it’s just that this is not unified on OVO’s systems given the Charge Anytime App is,  I assume,  a third party product. 
 At worst case I guess I’ll see no credits applied to my account in early June and then have to report this. 
  So very happy to have Charge Anytime reporting my savings and just disappointed this isn’t better integrated and the length of time it takes to get through to customer support and lack of automation in tracking the linking of the two accounts, Energy and Charge Anytime). 
 

Thanks

Hi @Tim_OVO 

  not sure if you can help but I incorrectly marked this as solved -can that be undone?

  I was trying to see if you edit a post but couldn’t see a way to do this. 

Thanks