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Updated on 08/12/23 by Emmanuelle_OVO: Good news! OVO now offer two grid balancing schemes for eligible customers! Earn rewards while reducing pressure on the grid. Want to find out more? Check out our FAQs: The electricity grid in balance - guide We are more often hearing energy experts use the phrase “Balancing the grid”. It is an important concept and one with which we should try to be engaged as we accelerate towards a zero-carbon, energy-efficient future. However the term “Grid Balancing” is applied in various ways according to which part of the electricity grid is being referred to. A Government spokesman will use grid balancing in a very different way to a Network Planner working for a Distribution Network Operator (DNO). 1: National Grid Balancing - Supply and DemandThis is the concept of grid balancing which is most often being referred to, and is the simplest to understand. It is also one that has existed since the formation of the National Grid in 1926. To keep the electric
You’re a Power Move pioneer and your feedback is important to us. We’re always looking for ways to make Power Move better for you and the planet. Did you know? In the spring and summer months, we tend to use electricity later in the day. That means the demand on the grid is higher later in the day too. In the spring and summer months the peak times move from 4-7pm. We want to hear from you. Please fill in this short survey to let us know what Power Move time slots would work best for you.
I have attempted to pay my monthly bill using my Credit Card but the OVO site rejects the payment.Frustratingly the OVO phone lines are not open at the weekend and the chatbot gives NO help whatsoever
Heat Pump Plus add on now available for Vaillant heat pump owners Our Heat Pump Plus add on is now available for customers with a Vaillant heat pump. It can save you up to £495* a year on your heating bill. What is Heat Pump Plus? It’s our heat pump add-on that lets you power your heat pump for less, at 15p per kWh. You’ll pay one rate for the electricity your home uses and a lower rate for the electricity the heat pump uses – saving up to £495 a year on your heating bills. See more information on our Heat Pump Plus page here. What about the partnership with Vaillant? Heat Pump Plus will now be available for customers with a connected Vaillant aroTHERM heat pump. To be eligible you must be an OVO customer with a working electricity smart meter and a myVAILLANT connect internet gateway. Full eligibility criteria listed here. What happens if I don’t have MyVAILLANT connect? Customers with a Vaillant heat pump will need to make sure it’s connected with myVAILLANT connect to access the add
Updated on 12/12/23 by Abby_OVO Advantages and Disadvantages of Air-Source Heat Pumps (ASHPs) - Share your experience As one of the leading options in our journey to decarbonising the way we heat our homes, Air Source Heat Pumps (ASHPs) are really heating up (pun intended) and generating much discussion, both amongst the AHSP trialists here on the OVO community and in this recent article written by our content team covering both the advantages and disadvantages of this low carbon heating set-up. We know a lot of you here have gained first-hand experience of life with an ASHP in 2021 and we want to give you another chance to share your stories and help others considering an ASHP installation in 2022 and beyond! As the article outlines one of the main benefits of opting for this heating system over alternatives will be it’s green credentials: “They don’t give off any nasty carbon emissions” How important was this as a factor in making you decide on an Air-Source Heat Pump and how do yo
Hi, a very similar situation to this post---→ New owner of 7 flats with one meter and 7 submeters. How do I switch to 1 landlord meter and 7 supply meters? I would like to have my 7 flats have their own meters and there to be 1 landlord control.
Anybody else having trouble getting a IHD In Home Display?I have been to customer services three times in three months requesting one. Backlog is all I get. We are all money conscious and try to do our bit, Power Move etc.If we can’t monitor our usage what's the point?Come on OVO sort out my display.
I didn't think I would be able to achieve Spring power move because it cuts into my Dinner time. But looks like it's all fine. I have dual tarrif, so I set my water boiler & room heating to kick in during the off-peak periods. Also try to get things like washing (and sometimes drying) during night so that it finishes by 6 am in the morning. Only hard bit is moving my dinner times after 9 pm, which means late dinner, late sleep.
I moved in my current studio flat apartment around 7 months ago and I have completely forgot about paying the bills. The record said that I provided a reading in Dec which I don’t remember doing. and I just went on to my OVO account and looked at the bills and because I haven’t provided meter readings, they were all estimates. Some were reasonable but there were a few months that reaches unbelievable amounts. I live alone in a studio flat and it was shown £1800 in one of the months, which is impossible. I am going to get a meter reading and supply it asap. But my question is when I get my reading, how do I backbill or do a reversal in a way to get my previous bills recalculated.Any advice would be appreciated. Thanks.
Find out more and sign up today The Power Move spring challenge is now open - and you can sign up today. The challenge is to use 14.00% or less of your home’s total electricity between 6pm and 9pm, Monday to Friday. Your reward? Up to £10 per month energy bill credit. Why we’ve adjusted the peak times from 4-7pm to 6-9pm. Peak times change throughout the year. During winter they’re between 4-7pm. In the summer months, we use energy slightly later - meaning the peak times are typically later. Remember - If you’ve already joined a challenge we’ll now automatically add you to the next challenge and any future challenges. So you don’t need to remember to join any future challenges to enjoy the benefits of Power Move. Join the Power Move challenge today What are your top tips for reaching the Power Move target for people who are new to Power Move?
Does anyone have the contact details for the Priority Service Register? I have mislaid my copy. Thank you.
Hello, Recently switched to Ovo from Eon.I have said from the start that I'm sight impaired and require an accessible in home display. Ovo have sent me out a normal display, not an accessible one.🙄 I have emailed three times & received no response. I have an AIHD here from Eon & it now says Ovo on it. Can I just keep using this one, or do I need to have been given one from Ovo? Why does it take 6 weeks to put me ontoPayg? Thanks
Hi All. Has anyone successfully changed their FIT payments away from OVO to another supplier?
We had our panels installed in December 2011, please could someone confirm this years rates from 1st April 2024 thanks
OVO are trying to take over my energy supply, I have never been in contact with them, nor authorised this, at present I am an EDF Customer, and I have unfortunately been a victim of Identity fraud this month. However, I have put a password on all credit accounts, notified CIFAS, the police and action fraud.The financial ombudsman are also taking on my case, your urgent attention / response would be really appreciated.I have also this evening emailed OVO complaints email, as this only came to my attention today by post from my current supplier.Many thanks.
HII need to get the meters removed and the supply stopped as the property is due to be demolished very soon. Usually there is a form that you complete to request this but i am not sure how to do this with Ovo. Does anyone know?thanks
We bought a house with solar panels fitted (pre FIT removal) 4 years ago. In the last few weeks, we have had a 7.2 kWH battery and AC inverter fitted by Greenscape.When I look at the Solis Cloud app I am puzzled by some of the traces and wonder if more experienced owners can explain what is going on. Below is a trace I screen-captured about 2 p.m. today. See lower graphic showing traces of the various outputs. I am baffled by what happens after about 10 a.m. The sun was shining steadily then and the PV output was rising. As the battery was now fully charged (purple state of charge trace is at 100%) , I expected the system would start exporting to the grid. But the orange load trace suddenly rises by about 1.5 kW to be in perfect sync with the yellow PV trace and remain there….this is complete nonsense! The load in the home was minimal at that time and in any case it would be a miracle if it followed the PV output exactly. Yet the top graphic seems to confirm that the load (1.63 kW) i
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