Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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F.A.Q.

All your frequently asked questions about smart meter reading schedules

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Smart Meters and In Home Displays - Topic Hub

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Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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517 Topic threads

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Carbon Cutter*
fajutagmichaelCarbon Cutter*
Posted in Smart meters

every midnight high electricity cost noticed

Hello please can someone enlighten my concern. During day time we usually used electricity just more than 1 pound sometimes less, but during midnight when we wakes up around and before using electricity again we had been charged already by 2 pounds including the standing charge ( 2 pounds plus just in the middle of the night? ) is that really normal ? During night only boiler for heating water plus refrigeration are on standby. Thanks

3
F
Carbon Cutter*
2 hours ago
J
New Member**
JONAH666New Member**
Posted in Smart meters

Problem with new smart meter and IHD.

Smart meter and IHD installed 26 hours ago. Meter Type ALCARA SGM1411-B.  IHD IHD3-PPMID-AAA TYPE1. IHD has been showing message Waiting for current data for last 26 hours. The meter SW WAN MESH HAN LIGHTS are all flashing together every 5 seconds. The IHD is within 3 feet of the meter with no obstructions. I have tried turning the IHD on and off. Leaving it off and then turning back on. Nothing works. In other properties the IHD has connected with the meter in minutes. any ideas as OVO are closed until monday. 

1
Blastoise186
Plan Zero Hero
20 hours ago
A
Carbon Cutter***
andrew_grCarbon Cutter***
Posted in Smart meters

Energy tracker stopped working last October?

Hello, been with OVO many years, and since you changed the name if the feature to Energy Insights in October 2023, this feature does not show my appliance usage 

18
ChristopherS_OVO
Community Moderator
1 day ago
M
Carbon Cutter****
mholCarbon Cutter****
posted in Smart meters

Gas meter incrementing with supply isolated

On return from holiday, I noted that gas usage was indicated when there had been no demand.  Subsequent checks, after a no-fault leak test, confirmed that with no demand, gas usage of nearly 0.5 cu. m. per day is being registered.  Postings on Money Saving Expert’s forum (Gas Meter Still Increasing Whilst Gas Isolated) refers) triggered me to wonder whether my meter could also be incrementing when the gas supply is isolated - and it is!The meter is a Landis & Gyr Libra 310P.  The meter label appears to show an installation date of 2011, and after the cu. m. consumption display, the character ‘F’ is displayed. I would be interested to know what the ‘F’ indicates?L&G Libra 310PI intend to put in a complaint to Ovo Energy and would welcome any observations, guidance, etc.  I’m guessing that the battery would have a nominal 10 year life, but clearly if in use since 2011, it may be fairly low in charge now.  Could this account for the erroneous incrementing it is demonstrating? 

14
ChristopherS_OVO
Community Moderator
1 day ago
G
New Member***
golfinblackNew Member***
Posted in Smart meters

max top ups

im using the boost app and since april 2024 i cannot top up the electricity more than £15 per time.if i try to top up more it is declined.the boost web chat told me the electricity providor has capped the payments .“Thank you Trevor, the meter was capped to a limited amount of top ups, usually the council needs to have it uncapped however please do contact any of these numbers for assistance to have the meters uncapped, 0800 328 1111 or 0800 6783 105.”this is the first i have ever heard of this.ps my bank say they are not declining payments.

1
ChristopherS_OVO
Community Moderator
4 days ago
M
Carbon Cutter****
MASSOCarbon Cutter****
Posted in Smart meters

4G and the north of the UK

Does anyone know if the long range radio coms in the north  of the UK will be phased out in favour of the new Vodafone 4G network and if so the likely time frame. My smart meter was installed in November 2022 and refuses to connect to the Arquiva network. The local transmitter is I believe at Winter Hill which can be seen from my property but there is no signal at my property. The meter has been power cycled several times and they have tried at least six different 420 coms units. I believe the only way forward is to install a 4G coms unit but I’m not sure if they will be made available for the north west?Thanks  

15
Nukecad
Plan Zero Hero
5 days ago
H
Carbon Cutter****
hchapmanCarbon Cutter****
Posted in Smart meters

Smart Meter not commissioned

New gas and electricity meters installed in London SW15 on Thursday but not commissioned. Phoned OVO on Thursday morning as requested by Lee (the installer) and was told I would be phoned back in 24 hours, but this hasn’t happened. Have tried to fill in the form for smart meter problems on the app and put in the serial numbers but it responds by saying these aren’t recognised and that I should phone. This means waiting until Monday. I am really disappointed by the lack of response to my request which is made worse by my not being able to get through now. The serial numbers are 22L4052307 and G4F22129562200. Please advise on the best way of getting this problem solved.

28
A
Carbon Cutter**
5 days ago
C
New Member***
chris.fordyNew Member***
Posted in Smart meters

Smart meter not communicating - how long will I be waiting for a fix?

Has anyone else had issues where their new smart meters have been installed but not communicating at all, nothing being shown on display? In contact with OVO (4days ago) they confirmed it was a meter issue and would be in contact, still waiting for the call, and means another day staying in for the engineer, get a grip OVO.

76
Y
Carbon Cutter**
12 days ago
S
New Member*
SimondNew Member*
Posted in Smart meters

My smart gas meter isn't communicating with OVO anymore - no readings - why?

Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. Anyone have any ideas why this would suddenly stop working? is there some magic sequence of buttons to press to get this working again? The smart display shows figures for Electric but nothing at all for Gas. 

110
S
Carbon Cutter**
11 days ago
W
New Member***
Wigwam66New Member***
Posted in Smart meters

Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks  

204
T
Carbon Cutter**
15 days ago
R
Carbon Cutter****
RamsmadCarbon Cutter****
Posted in Smart meters

No replacement IHD for over 2 years!

I think I have a Smets 1 smart meter, fitted over 2 years ago. The IHD I received with it, never worked. Since then I've asked many times, if I can have a replacement. I get told that there is a problem obtaining new units (over 2 years!?) The last conversation said I was on a list to get one. I also  got promised an update, which I never got.  I've heard now that I might not get an IHD until I get an upgraded smart meter? Anybody in the same boat as me? Anybody from OVO care to comment?

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R
Carbon Cutter**
14 days ago
W
Carbon Cutter*
whippet madCarbon Cutter*
Posted in Smart meters

Having a 3 phase meter installed- Will it be a smart meter and compatible with our Solar PV for the export readings

We are having a 3 phase meter being installed for an electric boiler. I wanted to know if the meter is a smart meter and will it be compatible with our solar panelsfor the export readings ? 

10
F
New Member*
16 days ago
T
Carbon Cutter*****
TechnophobeCarbon Cutter*****
Posted in Smart meters

Moved into a home with a smart meter, my usage seems really high?

Hi there,The previous occupants, as OVO customers themselves, left their smart meter for my use. My heating bill is astronomical. Is there any way the smart meter could be contributing? It's a Trio 11? Am I entitled to ask for a new smart meter of my own to ensure it is performing accurately?Thanks!

38
M
Carbon Cutter*
12 days ago
L
Carbon Cutter*
LesBooth20Carbon Cutter*
Posted in Smart meters

Has my meter been enrolled onto the DCC?

Currently with British Gas.Had solar panels installed on 19th Jan 2023.Immediately after that date the meter readings INCREASED by approx 50%Br Gas *Edited by Mod* helpdesks were adamant that the meter readings were correct.Now having a conversation via email with a Br Gas agent in the UK who takes the same stance.Subsequent to my complaints the meter readings appeared to correct themselves on 19th February.I am still having difficulty getting Br Gas to accept they overcharged me for the intervening period.In my letter to them I asked for my Smet1 meter to be replaced with a Smet2 - they tell me that I have a Smet2 meter (picture attached)*Edited by Mod* - when checking - it states it’s a Smet1. How can I tell if it has been upgraded remotely and if so when ?Any help would be appreciated.ThanksLes Booth 

14
J
Carbon Cutter*
16 days ago
G
Carbon Cutter****
Grapallie11Carbon Cutter****
posted in Smart meters

Replacing Radio-telemeters

I have just been informed that the deadline to replace the radio-teleswitches on THTC tariff has been again extended, now to June/July 2025. This may be good news for OVO Energy but it isn’t for customers stuck with this phenomenally expensive tariff. What is actually happening at OVO to expedite this. 

17
Blastoise186
Plan Zero Hero
7 days ago
F
Carbon Cutter*
FozzyJoCarbon Cutter*
Posted in Smart meters

Charge Anytime not connecting to Audi

I’ve been using OVO charge anytime for quite a while and with current car and on house mains (so no issues there) Ive moved house, set up a new OVO account and new charge anytime account. The app recognises the car and I can see what charge it has etc on the charge anytime app BUT it won’t fully connect to enable the reduced charge rates.  the car charges no problem but no reduced rates.  im using a pulsar plus wall box. I looked to see if I need to connect the wall box to charge anytime but cant see that this is needed? And if so how I do this. so frustrating. Tried to contact the helpline but no success 

5
Shads_OVO
Community Moderator
9 days ago
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
Posted in Smart meters

Lets understand usage data and meter reading precision

It is vitally important that electricity meters record accurately; meter readings form the basis for billing, so inaccurate readings will have financial consequences for both buyer and seller - customer and supplier. Meters have to be certified by the manufacturer to achieve a certain minimum degree of accuracy, and customers can usually assume that their meters are recording their usage with an accuracy of better than ±1%.Customers with multi-rate tariffs like Economy 7 or Economy 10 have also to be confident that the readings on which their peak/offpeak usage is based are also accurate. There has been some doubt about this, so I checked my own experience.Many OVO customers have been partaking in the Power Move scheme, encouraging us to shift consumption out of the period of highest demand into periods of lower demand. For the more pedantic of us, this has meant keeping a close eye on the half-hourly usage data smart meters provide. Modern smart meters record the usage in each half ho

12
Shads_OVO
Community Moderator
9 days ago
A
New Member***
AutumnNew Member***
Posted in Smart meters

Suitable Set-up for Smart Meter Installation?

Hi there,Obviously this electricity set-up looks pretty old. If at all possible to get an indication from photos, I'd like to know if it'd probably be straightforward to swap over the older style meter to a smart meter. This current set up works fine, no problem, but I'm concerned that the age of it all might mean further works have to be done before an install can take place, adding time and cost.I'm also concerned that older materials can contain asbestos. The area is surrounded by a painted, paper-lined plasterboard. The main fuse & meter are mounted on to a dark coloured board (not sure what it is) and the fuse box (switches) is fixed onto a light coloured board of unknown material. Then behind all of that is a light coloured surface which appears porous...again, can't tell what that is.Does any of this look like it might be an issue or does it look likely that it's ok to proceed with meter replacement?I'd really welcome some help please. Thanks in advance. 

5
Shads_OVO
Community Moderator
9 days ago
PalsyP
Carbon Cutter****
PalsyPCarbon Cutter****
Posted in Smart meters

Electric = Smart, Gas Meter = Dumb

Hello,Due to the distance between the two (10+mtr - the joys of living in a building of flats), OVO just installed the smart electric meter a few years ago due to my meter being old (place was built in 2000). However, they didn’t care about the Gas meter which was the same age…So, my question is this, will I ever get a smart gas meter. I mean, it is 2024, the technology should’ve improved by now, surely….. It’s the age of my gas meter that is worrying me

5
Shads_OVO
Community Moderator
9 days ago
H
New Member**
HelpMePapiNew Member**
Posted in Smart meters

how do you understand this display?

I have a brain injury so it’s hard for me to grasp things.  im pressing buttons and going “hmmm ok cool” but it doesn’t show my gas balance, it’s showing red but is that my usage?  is there videos online that I can check out at all? Thank you 

3
Firedog
Plan Zero Hero
10 days ago
G
New Member*
graddorNew Member*
Posted in Smart meters

Just moved home

I have just moved into a new home and surprisingly discovered that it had an OVO pre paid meter installed. I obviously want rid of this and have either a credit or standard meter fitted Anyone know how I can get this done?

1
Blastoise186
Plan Zero Hero
10 days ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
posted in Smart meters

Sourcing a replacement In Home Display (IHD), where to get one if mine is broken?

The great things about In-Home Displays, also known as IHDs, is that they're very useful little gadgets that can show you your energy usage in real-time, but unfortunately it’s all too often that your dog knocks it off the coffee table (a dogs wagging tail can swipe just about anything in range!), you spilled coffee on it or worst of all… It grows legs and vanishes when the previous householder moves out. 😞 So what can you do if you're in need of a new IHD or just fancy a spare one? Read on to find out! Introduction and acknowledgement  But first, I’d like to introduce myself. I’m Blastoise186, one of the forum volunteers who helps out on the OVO Forum. With over 18 months of experience and two Chameleon IHD6 (named the Kecleon Brothers) to play with, I’ve learned a lot about how these devices work and many of the quirks of using them. I see a lot of questions across multiple forums about how to get a replacement IHD if yours breaks or goes missing, so I’ve spent the last six months r

141
A
New Member*
20 days ago
O
New Member**
omohNew Member**
Posted in Smart meters

Health check questions- Can't press 9 or 0 with my Landis & Gyr?

Hello everyone, please I need clarification on my Landis gyr E470 Electricity meter and Landis gyr G370 Gas meter. I was sent a health check questions for the meters (Electricity and Gas) with questions that requires me to press 0,9 or 6 for feedback but I can't identify any numbers buttons/keyboard on them. What can I do in this situation?Thank you all in anticipation of your responses. 

2
O
New Member**
11 days ago
A
New Member**
ArtyNew Member**
Posted in Smart meters

How do I get an In-Home Display (IHD) for my Smart meter?

Why have I not got a home display with my smart meter 

207
B
Carbon Cutter*
24 days ago
M
Carbon Cutter***
mrrodgeCarbon Cutter***
Posted in Smart meters

Is it possible to re-enroll a SMETS2 smart meter that was made 'dumb' by an engineer on site?

Hi, first post.I had a smart meter fitted by EDF a couple of years ago.  It’s definitely SMETS2.  It interfered with my wifi network, but it did work well, for a few days.I complained to EDF about my wifi and they came out and turned the meters dumb - they’ve been like that since.I’m now being told by my current supplier that meters in dumb mode cannot be switched back to smart mode and they need to be replaced.  The meters can’t be replaced as nobody can get hold of them apparently so they won’t come out.Trouble is, I’m absolutely desperate to get them back to being smart again - I have an EV and want to get on a dual rate tariff, otherwise the car will cost more than petrol to run soon!I’m not buying the answer that it’s impossible to make ‘dumb’ meters smart again - so is it true?!Thanks!

22
Firedog
Plan Zero Hero
12 days ago

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