There’ll be a planned outage that’ll affect your ability to top up
We want to let you know that maintenance is planned on the following times:
Sunday 21 April – 07:30 – 10:30 (ESG) & 09:00 – 15:00
Monday 22 April – 00:00 – 05:00
Tuesday 23 April – 20:00 – Wednesday 24 April 02:00
During this time, OVO Pay As You Go customers with a smart meter won’t be able to top up. Your supply won’t be disconnected as there’s a ‘non-disconnect’ friendly credit period for all smart meter customers overnight – between 6pm and 9am Monday to Saturday, and Saturday from 4pm through until Monday morning at 9am.
If you’re off supply heading into this planned maintenance period, and you need to top up to get back on supply while it's taking place, you’ll be able to add credit to your meters via a Payzone or a post office
This work helps make sure things keep running smoothly for our Pay As You Go customers. After the outage there’ll be no change to your supply or the way you top up.
If you think you have a separate issue affecting your smart top ups, see our topic guide on common issues and fixes.
Thanks,
The OVO Team