The estimate OVO supplies in the usage stats on the app for EV charging are much lower than actual. I can see the actual in the Charge Anytime app. Why can’t OVO do the same. Shouldn’t be a privacy issue as it’s all my/OVO data.
Solved
Can't OVO use info from Charge Anytime to make the usage tracker on the OVO App more accurate?
Best answer by BPLightlog
Updated on 18/02/25 by Ben_OVO
Hi
Your charging usage, depending on set up, comes from either the charger app or charge anytime app which is one step removed. Agreed that you would expect it to be correct but I can’t see how it would be more accurate than directly from your smart meter.
The ‘Usage’ section of the online account / app is constantly being improved by our Product teams to give the most accuracy possible. The graphs are there as a guide, and shouldn’t be taken as gospel over and above your statements, which can be downloaded via the online account / app. The Usage graphs are reliant on regular smart meter readings, and perform best when the meter reading schedule is set to half-hourly. You can request a reading schedule change by contacting our Support Team.
+5- Plan Zero Hero
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Updated on 18/02/25 by Ben_OVO
Hi
Your charging usage, depending on set up, comes from either the charger app or charge anytime app which is one step removed. Agreed that you would expect it to be correct but I can’t see how it would be more accurate than directly from your smart meter.
The ‘Usage’ section of the online account / app is constantly being improved by our Product teams to give the most accuracy possible. The graphs are there as a guide, and shouldn’t be taken as gospel over and above your statements, which can be downloaded via the online account / app. The Usage graphs are reliant on regular smart meter readings, and perform best when the meter reading schedule is set to half-hourly. You can request a reading schedule change by contacting our Support Team.
It’s not my overall usage I’m querying but the estimated breakdown they give (which is truly smoke and mirrors and I don’t really know why they do it). In the app and on the web page OVO gives you a breakdown of energy usage. It’s obviously an estimate as they don’t know what energy is used for, just the total and the 30 minute chunks. I guess they just assume peaks at mealtimes are cooking and others are washing and dishwashers and overnight ones are car charging. However as I’m getting a rebate on Charge Anytime they know exactly what I’m using to charge car and it is considerably more in kWh and considerably less in £ than they show in the estimate.
it really is a pure guesswork.
Hi
In the app you can view a breakdown of the usage and I know they use technology to work out a guess of what appliance is using what based on smart meter usage, but it can’t be 100% sure what’s being used as it can’t see - it can only judge based on an average amount of power being used at the time.
There’s a little more about that on this topic below:
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1 person likes this
it can’t be 100% sure what’s being used as it can’t see
The point I’m making is that it ovo CAN SEE my charging!
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