Anyone know why my account is substantially in credit. It’s far too much to be anything but an error!
anyone else had the same?
Solved
Anyone know why my account is suddenly in lots of credit? It’s far too much to be anything but an error!
Best answer by Blastoise186
Updated on 08/01/25 by Abby_OVO
MrsNemo wrote:
The credit is related to the gas. So here’s the screen shot of that. The August reading makes no sense, not what I submitted! I used to be able to go back further but that seems to have gone.
Blastoise186 wrote:
Hmmm… That’s an unusual reading pattern...
If you don’t recognise that reading from the 27th August, you may want to flag it with the Support Team so they can investigate. It’s possible that there’s some corruption on your account, but it can be fixed if needs be.
The following topic may be helpful:
+1- Plan Zero Hero
- 7964 replies
Hi
I’m one of the forum volunteers who helps out here. I can’t access your account so I can only give general advice.
We can try to help you figure this out, but I’ll need to ask a few questions. Please don’t provide any personal details like your account number though, as I can’t make use of them.
Can I just ask if you have a smart meter by any chance, or if you don’t have one? This is purely to help me figure out the advice.
+1- Plan Zero Hero
- 7964 replies
Ok that’s fine. I won’t go down that path then and that eliminates quite a few possibilities.
Can you show us screenshots of your meter readings from these two places please?
https://account.ovoenergy.com/meter-readings/history/electricity
The credit is related to the gas. So here’s the screen shot of that. The August reading makes no sense, not what I submitted! I used to be able to go back further but that seems to have gone.
+1- Plan Zero Hero
- 7964 replies
- Answer
Updated on 08/01/25 by Abby_OVO
MrsNemo wrote:
The credit is related to the gas. So here’s the screen shot of that. The August reading makes no sense, not what I submitted! I used to be able to go back further but that seems to have gone.
Blastoise186 wrote:
Hmmm… That’s an unusual reading pattern...
If you don’t recognise that reading from the 27th August, you may want to flag it with the Support Team so they can investigate. It’s possible that there’s some corruption on your account, but it can be fixed if needs be.
The following topic may be helpful:
+1- Plan Zero Hero
- 7964 replies
No worries. Glad I could help!
Yes it is rather strange and I’ve never seen it before.
I was just checking my account and to my shock I've seen that I'm over £9700 in credit, I definitely wasn't close to that last month, have ovo made a mistake and put money in my account.
+1- Plan Zero Hero
- 7964 replies
Hi
That sounds like an error, albeit a very rare one. I’d recommend going back through your billing history to see if you can trace where it came from and then notify the Support Team on Monday. They can investigate this and if needed, fix your account.
In the meantime, please don’t make any attempt to request a refund just to be safe.
Thanks!
+1You should investigate your bills to see why the credit has arisen. It could be because your consumption has been revised downward, or perhaps a payment has been credited to your account instead of somebody else's, Other explanations are also possible - too many to document. But you need to investigate first and check that your payments are correctly recorded and your meter readings accurately logged before cracking open the bubbly!
You have the information - we don’t - we’re volunteers here and can’t see your information at all.
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.