Message icon showing on IHD3- How do I access the message?

Thanks for quick response to my query. Think I must have faulty boys as tapping away on ok and nothing happens.

Hi,

Further to my issue with meter readings not sending, new meters were fitted and a new display screen.

The readings now look to be registering, but not on the app which is still asking for readings.

I went on to the chat this morning and was told it can take weeks (!) for this to activate!

However, on the display screen (IHD3), it is saying New Message and I can find no way of opening this?

Thanks!

Hi @Technophobe ,

It can take up to six weeks for newly installed meters to be fully commissioned and activated. It may be worth checking the meter reading history on both the app and web - do any of these say Smart next to them following the Meter Exchange?

As for the Message? Head into the menus - it should be there somewhere.

IHD guides within this thread

• OVO SMETS2 smart meter In Home Displays (IHD) - Guide Tutorial

and unit user guide here 

Is the menu the row of dots with OK at the bottom? I can't get it to scroll?

From the guide (link above)

BPLightlog wrote:

From the guide (link above)

 

Ah, thanks, yes. The manual left with me makes no reference to this.

Hi @Technophobe,

It seems our forum volunteers have already given some great advice here. I hope it was helpful.

Please keep us updated.

I'm very grateful!