Can anyone explain what’s going on here?
Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.
It hasn’t though - they seem to have then deducted the £66 again.
Does anyone know why? Do I need to contact them or will it right itself?
Best answer by Blastoise186
Updated on 28/06/23 by Abby_OVO
This scheme is now closed.
How you will be awarded the £67 depends on how you pay. If you’re seeing a deduction, it’s because you pay by Direct Debit and the grant payment went into your OVO account and is then deducted from the account and refunded to your bank account.
For all information on this topic please see the website page Energy Bills Support Scheme or this previous response:
If you pay by direct debit and have seen the credit go to your OVO account, this payment will be transferred into your bank account.
The payment will be made 3-5 working days after the direct debit has cleared. This will happen automatically and you don’t need to do anything.
All customers who pay this way will receive their refund into their bank accounts within 3-5 days of their direct debit date. For example, if your direct debit is the 15th of the month, it’ll be 3-5 days after this.
For anyone that pays on demand, their payment will be made directly to their OVO account.
You’ll receive your discount as a refund. This means you’ll carry on paying your full Direct Debit amount. Once the Direct Debit payment has cleared, we’ll refund the monthly discount amount to your bank account shortly after. If you cancel your Direct Debit, or your payment fails, there may be a delay in applying the discount to your account.
You’ll get your discount every month, even if you don’t get monthly statements. You'll see confirmation of the discount on your next statement.
You’ll receive your monthly discount as a credit to your energy account in the first week of each month. You’ll see this on your monthly bills from October.
We’ll add the discount to your energy account every month, even if you don’t get monthly bills. You'll see confirmation of the discount on your next bill.
For example, if you receive your bills on the 15th of the month, we’ll add your discount in the 1st week of the month, starting in October, so you’ll see confirmation of this on your bill dated 15 October.
Hey
Please check your Charges as well. I suspect you’ll see a line entry there that explains it, just like this example:
+1Yup, it’ll be back in your bank account within five working days. :)
1st £66 - I had the £66 deducted from my bill an then 2 days later £66 was paid into my bank account by OVO and the the £66 was added to my OVO bill? Anybody else have this I presume to £400 = 2 x £66 + 4 x £67 would be deducted from my bill each month not paid to my bank account and added to my bill?
+1Hi
Not quite. The £400 EBSS discount is actually a rebate back to your bank account in most cases where a Direct Debit is active. OVO just pays it to your OVO account balance first for transparency reasons (so you and OVO’s Support Team can see it) and because it’s ultimately the only way OVO can fling money back into your bank account.
This also means the same delivery method can be used for both Direct Debit and on-demand customers, rather than having to do two completely different methods.
You’ve actually had a £66 Bill Credit this month to make up for it and counteract the removed funds so in actual fact, it all balances out. You are right with the numbers though.
Check the Charges in Detail section! You should see what I mean. :)
I was justwondering the reason for this. Went on to my account to see £66 had been added and then - £66 which threw me, so thank you for brining this question up and also to malcombe for answering.
+3Sit tight
It’ll go into your OVO account after your Direct Debit is paid in (assuming that’s how you pay). It’ll appear in OVO then be swept out to your bank account. It’ll take a few days to clear.
I have received a support of £66 within my charges.
However the statement of account shows the £66 added back on such that charges + refund - £66 out equates on statement to full charges without refund.
This government support is effectively given and taken away.
I wasred 55 minutes on the phone without any success
+1Howdy
If you’re paying by Direct Debit, the money is intended to go back to your bank account. You’ll have it within five working days and may spend it however you wish. Alternatively, you’re definitely welcome to pay it back into your OVO account instead or donate it to a charity of your choice.
If you want a good charity to donate it to, try https://www.nea.org.uk/
+1Gotcha!
If you’re on Smart Meters in Prepayment Mode, EBSS will be delivered to the Electricity meter automatically each month. It will show up as part of the meter credit once delivered and I think you’ll be notified as well.
If the meters aren’t in communication, you’ll get a voucher instead.
Apologies for still being confused. I pad my normal direct debit of £160 this month but when I look online it looks as if the £66 has reduced my existing credit balance. I have not received any payments into my bank account. Please see below
+2Apologies for still being confused. I pad my normal direct debit of £160 this month but when I look online it looks as if the £66 has reduced my existing credit balance. I have not received any payments into my bank account. Please see below
It will take a few days for the 66 to appear in your bank account now you can see it on your balance charge.
+1Nt69, this is exactly my question.
Im in the same situation with high credit balance
People on meters or token are being given these as vouchers or free topups, whereas we are being giving our own money back. Surely if we are to be be given our share we should have our refunds but our balances shouldn’t show as a decremented.
+1Surely if we are to be be given our share we should have our refunds but our balances shouldn’t show as a decremented.
Congratulations! You just granted yourself a license to print money from nowhere!
That’s not actually how it works though.
Yes, a refund does get triggered which knocks £66 out of your balance, but it’s also cancelled out by a £66 Account/Bill CREDIT, like in this example below. The second refund was triggered manually by me, so please disregard that one.
As a result, you are NOT refunding your own money. You are refunding the EBSS money from the government.
Hey
Welcome to the OVO Online Community.
If you are on the App, try checking the Online Account. View the full billing summary and ‘charges in detail’ you’ll see it there 😃
I am lost now . When do you get 67.00 payment is it the day you pay your direct debit ?
and if you are on universal credit. Do I have to claim 140.00 warm home discount or not ?
sorry if these questions have been answered 🤪
+1Hi
The £66/67 will be paid automatically back to your bank account a few working days after the Direct Debit goes through - usually within 10 working days tops.
As for the WHD, you’ll get that automatically if you qualify, no application or manual claim required.
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