Updated on 19/07/24 by Shads_OVO
Hi @AndyBuzz and welcome to the OVO online community.
Firstly I’m really disappointed to see that your Aclara meter was installed without a comms hub meaning it won’t be able to send us your meter readings automatically.
As I understand it this meter replacement was scheduled to replace a faulty meter in which case we do use SMS, a third party contractor, for these type of maintenance appointments. As the most important aim of a faulty meter replacement is to install a functioning meter, whilst we can request that a smart meter is installed there’s no guarantee that this will be possible during this appointment, so I am sorry to hear that you were promised otherwise.
As our ever-helpful community volunteer, @Blastoise186 has already suggested, it’s worth contacting our Support Team to raise this issue. They can advise on the next steps to get this Aclara meter upgraded, whether that be by installing a comms hub on the existing meter or scheduling in a smart meter installation, so you’ll be able to enjoy the benefits of going smart. In the meantime we’d recommend reading the Aclara meter manually and submitting the readings on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).
Hope this helps - keep us posted on how you get on, we’re always on hand here if you’ve got any more questions! 
