The clock on my very old economy 7 meter stopped working. I informed Ovo and they arranged for a new meter - I was told it would be smart. When the fitter left he told me it wasn’t smart. Waited nearly 3 months for it.
He mentioned economy 7 as an issue - but other threads say they are available.
Can someone explain - I’m disappointed !!
Has anyone else got a smart economy 7 meter ?
Ovo customer for a lot of years
Best answer by Jess_OVO
Updated on 19/07/24 by Shads_OVO
Hi
Firstly I’m really disappointed to see that your Aclara meter was installed without a comms hub meaning it won’t be able to send us your meter readings automatically.
As I understand it this meter replacement was scheduled to replace a faulty meter in which case we do use SMS, a third party contractor, for these type of maintenance appointments. As the most important aim of a faulty meter replacement is to install a functioning meter, whilst we can request that a smart meter is installed there’s no guarantee that this will be possible during this appointment, so I am sorry to hear that you were promised otherwise.
As our ever-helpful community volunteer,
Hope this helps - keep us posted on how you get on, we’re always on hand here if you’ve got any more questions! 
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
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