Why is there no end of month email for Power Move October even though I can see the credit on my bill?

HI @Sweetpxxxx 

I only use the online account (not the app) and for me I go to “Billing History”, click on “view current billing period”  and scroll down to “other Charges” - and that's where the credit shows. 

If I look at previous bills I have to click on “view full details” to see the credit.

@decroisic  Thanks for that ..  have now found my credit on my app.

In the app, click on "Payments" , then click on "See details" for the current period and under "Other" there sound be an item reading "Power Move Promotion Credit - £15".

@Simon 1402 Thats great Simon, I’ve found it now. Cheers.

I was also slightly out in my own figures to the halfway email.

That’s probably because I’m using the daily figures for ½ hour usage periods as posted on my online account, which are only shown to 2 decimal places.

From what I’ve read the actual calculation at OVO is done to 3 decimal places - (even though it only gives 2 DP on the email, same as the online account) - so the totals end up slightly different in their 3 DP calculation than in my 2 DP calculation.
(Some people are going as far as getting their figures direct from the metering organisation so they can also have their own calculations at 3 decimals. That seems overkill to me).

However; the more figures that are are included then that diference in decimal points will usually/often tend to even out, (plus 0.001 here, minus 0.002 there, plus another 0.001, and so on) so I’d expect the end of month figures to be closer than the mid-way ones, simply because there are twice as many figures included.

Yes, that should come out in the wash, particularly when there are more than 1,000 figures involved for the whole month. 

It’s also possible that you’re comparing apples to goats. I think you’ll find that the ‘system’ operates on GMT, so what you see on the usage pages for total daily usage won’t necessarily match the figure that OVO use to calculate the percentage. It rather depends where you look; adding up all 48 half-hours won’t always be the same as the figure shown at the top of the page. 

I too get annoyed that usage figures are available to the nearest Wh, yet they’re only displayed to the nearest 10Wh. I just checked my consumption for yesterday; totting up the figures on the usage Day page, I arrived at 2.11 kWh. At the top of the page, it says 2.09 kWh. If I use the underlying data - to three places of decimals - I get to 2.086 kWh. That’s a 24 Wh difference on a single day, without any BST/GMT jiggery-pokery. Luckily, that’s now behind us.

I'm not too bothered about the BST/GMT thing, personally I don't think it made that much difference as long as the 4-7 period was correct. (Unless you were using heavy kW appliances between 23:00 and 01:00)

Maybe we should campaign for 3 DP for usage figures on the account pages? Of course that depends if the software that shows the account is capable of showing 3 DP.

Just received a "well done "email. My average for October was 7.67% so I really did earn the £15!!!

I now have the end of month email.

Email figure 7.70%.
My own calculation 7.72%

I’ll go with only a 0.02% difference over the month being due to the 2DP vs 3DP calculations.