Why is there no end of month email for Power Move October even though I can see the credit on my bill?

Forum|Forum|2 years ago
November 5, 2023
25 replies
681 views

Has anyone received their email yet with the final figures for October?

Ive had the credit on my account so I know I've met, but curious to know what % i came out at, as i couldn't match my figures to the halfway email, whereas September I was spot on.

Best answer by Abby_OVO

Hey all,

@Ria

I did reply on the other thread, but thought I’d share with the other’s who’ve been affected.

I reached out to the team about missing Power Move emails, we apologise but there has been a delay in some emails being sent out. You’ll receive the usual email within the next few days.

Apologies again for the inconvenience, glad to hear you’ve all had your credits applied to the bills though!🙂

2

2versus1

Rank 2

Not yet but have also has credit applied to account

L

Lucky2

Rank 5

@Ria no I haven't received my email either and I to would like to know what my % was.

D

decroisic

Rank 6

Hi @Ria - I haven't got the email either. I do see a credit (£10) but I thought that was for the previous month (someone in the forum at some point said reward is paid in following month) Are you seeing the increased £15 credit for the Oct - Dec Autumn challenge?

2

2versus1

Rank 2

Hi @Ria - I haven't got the email either. I do see a credit (£10) but I thought that was for the previous month (someone in the forum at some point said reward is paid in following month) Are you seeing the increased £15 credit for the Oct - Dec Autumn challenge?

I have the £15 credit for this month showing on my account

D

decroisic

Rank 6

Thanks @2versus1 :)

I think I will be looking it to why I haven't then ( I really do seem to be running a month behind but have no idea why!)

T

Tricia

On my bills I have been credited 2 × £10 for August and September in September, (I joined in August) nothing in October but my November 'bill to date' shows a credit of £15 - presumably for October. so the figures have caught up.

I seem to remember the percentage figures email came around the middle of the month.

D

decroisic

Rank 6

Thanks for that info @Tricia - very useful. Will look at my bills in more detail .

R

RiaAuthor

Rank 7

@decroisic

My October credit shows in my current bill for November. It always shows in the following month.