Why is Charge Anytime not updating compared to renault app

Hey @wkeithg & @liedmund,

Glad to hear it’s back working for you both and that the team confirmed it was a known issue 🙂

It’s dead again. I have plugged the charger since last night 22:00, but the OVO charge anytime is still shown with “unplugged” and nothing happen until 17:00 the next day.

Also, I was surprised by the WED and THUR charging schedule that the “SMART” charge only start at 03:00 and only last for two hours. Since I can’t install the 7KW charger at my drive way, I can only use the granny charger. Thanks god, the two hours had topped up just a little bit juice that is far from sufficient for my daily use. A little bit disappointed about that. Already thinking to shift to OCTOPUS to find a better offer.

Touch wood, mine has been fine recently

Hi @liedmund, 

I’m sorry to hear this. Please reach out to the Charge Anytime team at chargeanytime@ovo.com so they can look into this further for you.

Hi @liedmund,

Have you managed to get this resolved?

I’m going to reach out to the team for you and will be back as soon as I get an update on this for you.

Hi there, it seems there's an issue with the Renault server. The situation is rather odd—I'm experiencing wildly fluctuating battery percentages and range readings on both the "My Renault" and "OVO Charge Anytime" apps. When I tried to start the charging process by plugging in the charger, both apps displayed that I had 70% battery and 61 miles of range. However, the dashboard in my car actually showed that I had 70% battery with a range of 140 miles (that is the actual real figure) before plugging in the charger. Additionally, the "Charge Anytime" app never indicates that I am charging; instead, it constantly shows "CAR UNPLUGGED" on my screen. At this point, I've given up on using "Charge Anytime" altogether.

Hi Liedmund, 

Have you spoken with our Charge Anytime team to see if they can help troubleshoot the issue with you? If you haven’t you can call them on 0330 175 9678 (Option 1 new customers/option 2 existing customers) or email at chargeanytime@ovo.com

Let us know if you get this resolved 🙂