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wkeithg
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April 21, 2024
Solved

Why is Charge Anytime not updating compared to renault app

  • April 21, 2024
  • 17 replies
  • 521 views

Currently having issues with Charge Anytime not updating Charge % and range.  It is picking up if car is away from home or if it is not plugged in.  Seems like some of the Renault metadata is being read and some not.  Anyone else seeing this?   First noticed on Wednesday Iast week and reported it by email on Thursday.  Was briefly working on Thursday but now stuck at 100% and 16 miles since Friday.  Anyone else seen anything similar?  

Best answer by wkeithg

Got an update from  chargeanytime@ovo.com 

“There was an issue between Enode and Renault that has since been resolved which may have been the cause of your problem.”

17 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 21, 2024

Hey @wkeithg , welcome back! :)

I’ve not seen any other reports recently, but the team will most likely take a look and see what’s happening.

Keep us posted here with how things go!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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Rank 1
liedmund
Rank 1
April 22, 2024

Since last night, I've been encountering the same issue with the OVO Charge Anytime app. It displays the updated time, but the battery level and mileage readings are incorrect. Additionally, it incorrectly indicates that the vehicle is unplugged, despite being connected to the charger for the past 24 hours. I've already tried customizing the charge schedule in the Renault app, but unfortunately, the problem persists.

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    wkeithgAuthor
    Rank 9
    April 22, 2024

    Thanks for replying.  Looks like it is not just me then.   

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      April 22, 2024

      Hi @wkeithg & @liedmund, 

       

      It would be worthwhile emailing the chargeanytime@ovo.com inbox and asking them to look into this further for you. You may have the same or two separate issues causing the same outcome, but the team can investigate this with you. 

       

      Let us know what you find out, and we can keep an eye on whether this is an emerging issue. Thanks for flagging it to our attention 😊

      Renewable energy jokes never get old.
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      wkeithgAuthor
      Rank 9
      April 22, 2024

      Hi @wkeithg & @liedmund, 

       

      It would be worthwhile emailing the chargeanytime@ovo.com inbox and asking them to look into this further for you. You may have the same or two separate issues causing the same outcome, but the team can investigate this with you. 

       

      Let us know what you find out, and we can keep an eye on whether this is an emerging issue. Thanks for flagging it to our attention 😊

      As mentioned i my post I reported this last Thursday and have been keeping them up to date using the reference I was given in the auto-reply.  I havnt heard back from them yet.

      It is now back working and have asked them if they have done anything to make that change.

       

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      Rank 9
      wkeithgAuthor
      Rank 9
      April 22, 2024

      Since last night, I've been encountering the same issue with the OVO Charge Anytime app. It displays the updated time, but the battery level and mileage readings are incorrect. Additionally, it incorrectly indicates that the vehicle is unplugged, despite being connected to the charger for the past 24 hours. I've already tried customizing the charge schedule in the Renault app, but unfortunately, the problem persists.

      Mine is now working

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      Rank 9
      wkeithgAuthor
      Rank 9
      April 22, 2024

      Charge complete and saving appeared on app so all seems fine now.   Will update when chargeanytime@ovo.com get back to me.  Hopefully they will know what was causing the issue.

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      wkeithgAuthorSolved
      Rank 9
      April 22, 2024

      Got an update from  chargeanytime@ovo.com 

      “There was an issue between Enode and Renault that has since been resolved which may have been the cause of your problem.”

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      Rank 1
      liedmund
      Rank 1
      April 22, 2024

      Yep, it works now. But the “saving” tab just missed the charging record from 16-April to 22-April.Well, a bit suffer from the charges I made these day.

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      Rank 9
      wkeithgAuthor
      Rank 9
      April 22, 2024

      Yep, it works now. But the “saving” tab just missed the charging record from 16-April to 22-April.Well, a bit suffer from the charges I made these day.

      I too lost a few between 17 and 22.

      Show more replies
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