Why have I lost the yearly view and comparisons on my online usage graphs?

Howdy @MBA !

Sorry about that! There’s been a known bug recently which did accidentally break the comparison features for a few members. The team has managed to fix it for most members but it sounds like the technical gremlins have managed to escape again. I’ve given @Jess_OVO a shout to see if she can flag this up with the team. Hang in there for a bit and hopefully this can be fixed for you shortly.

It’s worth remembering that MyOVO is custom built in-house by OVO’s own developer team and is constantly evolving unlike most suppliers. While it usually gets better, sometimes the odd bug sneaks in. Apologies for when they do! Forum volunteers like myself are always happy to help though with getting these reported. :)

Hi @MBA and welcome to the OVO online community!

Sorry to hear you’re having some issues with the yearly view on your online usage graphs. 

As @Blastoise186 has mentioned we have had a few other users report issues with these recently, although not this exact issue. When accessing the usage page on your online account, there should be the option to switch between yearly, monthly and daily view using the tabs at the top of the screen -

Really sorry to hear you’re not currently able to access the annual view. Do these tabs not show on your screen or are you seeing an error message or no data when you click on the ‘year’ view?

Would be really helpful if you were able to send over a screenshot to help us work out what’s going wrong and flag this one to the team. 

I also don’t see the tabs to switch between annual, monthly or daily when I request Usage.

PS nor can I access the annual usage page - as mentioned before.

Thanks for letting us know!

I’ll see if I can dig into this using my own account over the weekend. If I can figure this out, I’ll write this up as a bug report on this thread and ask Tim or Jess to pass it back to the team.

It’s possible that there’s some A/B Testing going on where some members get one view and other members get the other - but even then all features should be available in some form.

Hang in there and I’ll see I can do some sekrit magic. :)

By the way @MBA , I can’t say for sure but it looks as if you might be using an unsupported setup when trying to access MyOVO.

While it looks like you’re using a modern and up-to-date version of Firefox, it looks like you’re either using Windows 7 with Classic Theme or something older. Some websites may break when accessed in this way and Windows 7 isn’t supported by Microsoft anymore. However, since Mozilla still seems to support Windows 7 right now, that’s good enough for me. It might be worth considering an upgrade to Windows 10 or switching to Linux in the future though. :)

I’ve got access to Chrome, Chromium, Firefox and Edge across a few different Windows 10 and Ubuntu Linux machines. If I can reproduce the same issues on those then I’m happy to call it valid even on Windows 7.

I can also verify that the Yearly page is not available for me, however I can reach it via the new tabs. This suggests that either there’s A/B Testing going on right now, or some new changes that are being slowly rolled out and haven’t yet been made available for everyone.

My guess @darkness is that you could either be on the group who won’t see the new view during the test or the rollout hasn’t reached you yet. I can’t say for sure and I’m not able to confirm any of my theories as I’m only a forum volunteer. However, as this does seem like a possible bug, I’ll write something up shortly. :)

You are absolutely right about using a workstation using Windows 7 - but this is irrelevant, as is why I use this on a dialy basis, (it works, is paid for, legacy programs and hatred of Windows 10, amongst other things) but would suggest that any site upgrade should be 100% campatible.

However, this doesn’t seem to be a compatibility issue.

I have just looked at the site on a new Windows 10 running workstation used for video editing (ie up-to-date and powerful) and find exactly the same issue appears on both Chrome and Firefox.

It appears still exactly the same as per screen shot sent.

I haven’t tried any of the 6 other laptops and tablets we’ve got.

So sorry back to you to find the bug!

So machine an OS isn’t the cause?

PS: There also seems to be an issue with logging in and password recognition … but let’s sort the usage graphics first!

No worries, totally understandable. It’s just something I tend to mention in case people don’t know. There can sometimes be weird quirks that cause issues in particular versions of something that don’t exist in newer (or sometimes older!) versions but generally if I can pull off the same bug across Windows 10, Android and Ubuntu/Debian on several browsers, I definitely consider it valid. OVO’s website shouldn’t break just because of Windows 7 unless you’re using Internet Explorer (which is definitely not supported!), but sometimes weird quirks about Windows 7 can mess things up. :)

So while OS stuff can sometimes cause issues, it doesn’t look to be the culprit this time.

I’ve so far been able to verify the issue using Swampert, so I’ll write this up real quick. I’ve not had chance yet to try out my other devices, but one test from me and a bunch from other members is definitely plenty to get started. Once Tim and Jess are back, I’ll ask them to feed it back to the teams.

So… Let’s get the show on the road...

What’s the problem?

The option to get to Yearly usage from the sidebar doesn’t work when MyOVO is on the new tabbed view

How can I make it happen?

1. Login to MyOVO with an account that’s got the new tabbed Usage views
2. Click Usage from the sidebar
3. Click Yearly from the sidebar

What should happen when I do this?

I should be able to get straight to my Yearly Usage data

What happens instead?

I get redirected to Monthly and have to click Yearly from the tabs. In some cases, it’s impossible to use either method to reach other views

Is there anything else that may be useful to know?

Yes. This report is based on a forum thread over at 

 so please check there for more details.

In addition, Blastoise186 has verified the report from @MBA and @darkness using Swampert with Windows 10 Home 21H1 64-bit and Google Chrome Version 91.0.4472.77 (Official Build) (64-bit) with User Agent:

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36

It’s also reported to affect Firefox on Windows 7 and Windows 10 as per the forum thread and will be verified shortly.

As an update to the above, this bug is further verified using Stunfisk on Windows 10 Pro 21H1 64-bit with Google Chrome as above, Microsoft Edge Chromium Version 91.0.864.37 (Official Build) (64-bit) with User Agent:

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
Internet Explorer mode is disabled on this User Agent and Browser.

Further verified using Stunfisk with Mozilla Firefox 88.0.1 (64-bit) with User Agent:

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0

And finally, verified on Magnetmite with Ubuntu Desktop 21.04 Hirsute Hippo 64-bit on Wayland with GNOME Desktop Environment 3.38.5 with Mozilla Firefox 88.0.1 (64-bit) and Chromium Version 91.0.4472.77 (Official Build) snap (64-bit) with User Agents:

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:88.0) Gecko/20100101 Firefox/88.0

Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36

Please ignore the references to X11 in my User Agents. I am actually using Wayland rather than X11 but I guess User Agents don’t really show it yet!

And the final verification was done using Totodile with Google Chrome 90.0.4430.210. Full details are in the User Agent below. I couldn’t test this one using the OVO Energy app as this bug only affects MyOVO.

Mozilla/5.0 (Linux; Android 11; SM-A705FN) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.210 Mobile Safari/537.36

Additionally, there’s possible indications of active A/B Testing or a recent deployment to MyOVO which may also be interfering with the Usage features and causing missing data. Please see the forum for further info on these

Well, there is definitely something going on here and I think I can pull off a few more bugs out of this later. Which is good for me because I’ve been running low on supplies recently!

This is the problem when you’re like me and literally mine out basically every possible bug in OVO’s stuff faster than the Tech Team can keep up with me and faster than the developers can release new features! Blastoise problems obviously, rather than real world problems… 

I think I know a possible fix as well, but it’s not necessarily as easy to recommend as you might think as I don’t want my fix to break repeatedly. Leave it with me and I’ll break out Totodile, my ultimate bug blasting gadget and I’ll have a think about this.