It’s nearly 3 weeks now and the problem I have with OVO’s systems not making my half hourly gas readings available still has not been resolved. The HAN cartouche is showing on both my electricity and gas smart meters so they appear to be communicating with each other and my total daily gas usage is being received by OVO as that is being updated on the web page. Surely if one is being received so should the other?
Best answer by Tim_OVO
I think you’re also effected by the situation outlined in this topic, where I confirm:
Please be advised that there is a known issue effecting some customers, where half hourly usage information is not populating onto online usage graphs, despite good smart meter comms, and a populated monthly chart.
If you haven’t already, we’d appreciated it if you could make our Support team aware of this, so a ‘case’ can be raised, helping us to identify the volumes of those effected.