Why has my Geo In Home Display started showing gas when I have no gas supply?

Hi there,

Has this problem been resolved for anyone?

I have exactly the same 29-1 problem with the IHD suddenly trying to connect to gas when I dont have any gas… it has previously been working fine.

It’s diminished the effectiveness of the IHD as I can’t see the running total on the right hand side at the same time as seeing the today’s figures on the left.

(We’re also with SSE waiting to be moved over to OVO.)

Many thanks
Kevin

Hi Kevin

Im afraid not.

I have just resolved a formal complaint issue with SSE, and I have to say the complaint handler was nothing but rude and dismissive. When I mentioned about the IHD issue, she couldnt have cared less and just said maybe it will sort itself out when you get your next bill.

Yeah right….in the same way my online account is still not linked to my smart meter some seven weeks after installation?

Needless to say trying to speak to SSE about the IHD display usually involves forty minutes on hold, and eventually results in speaking to someone as much use as a chocolate teapot!

You could probably put a big dent in the unemployment figures for this country if the major companies actually employed enough people to man their phones…..but that would dent their millions or billions in profits wouldnt it

FYI, I logged a ticket directly with the Geo. Here is an extract from their response:

“The In Home Display is showing gas on the right hand side due to a configuration issue, we are working with our industry partners to try and identify the root cause. “

I wouldn’t hold my breath, but at least they acknowledge the problem and seem to be investigating.

Thanks,
Kevin

Well done mate - youve acheived somthing more than I did at least 😉

We had our Geo fitted in November. About a month later ours now also has half the screen wasted with “Awaiting Data” for gas. Our village has no gas (this property has no gas). These smart meters are not too smart! 
 

ours came from SO energy and their phone line support was, oh sorry, turn it off wait a few hours and turn it back on! Still nothing. Is this definitely something the energy company has to do, and push a new config somehow? Do I just keep contacting them and complaining till they do something? 
 

Thanks in advance for any advice

Yeah, sounds like the Comms Hub thinks there’s a gas meter that’s meant to be attached to the network. Your supplier just needs to reconfigure it to disable gas completely.

Thanks Blastoise186, you make it sound so simple! :) However, I don’t know of any suppliers that have managed to reconfigure the Comms Hub to disable the gas completely...(?).

Hi everyone. I’m having the same issue with my single fuel meter, except that I’m a British Gas customer. My smart meter was installed on 7th Jan 23, it worked fine for the first week, then suddenly split screen appears showing electricity and gas with “awaiting data”. BG have been hopeless, promising they would fix it. A month on, still no joy. I’m starting to think it’s a issue affecting the entire infrastructure and that either GEO or one of the backbone providers (Capital PLC / CGI IT UK Limited) has corrupted the data. I guess the only option is to wait.

I have a Geo Trio Touchbutton IHD which was installed by an SSE installer but after we migrated to Ovo.  A few weeks ago it stopped showing data (“Waiting for Data”) and no amount of reboots brings it back.  Coincidentally this was not long after it suddenly started showing a Gas display as mentioned in a few other threads (we don’t have gas, it doesn’t even come to our village).  Any clues please?  All I can find is help for IHD installed by Ovo.

I could do with the Status Codes from the System Status menu. :)