Why has my final bill charged me beyond my move-out date?

My online account has things disappearing,  I am glad I have printed stuff out.

My original bills changed then selves, and removed the electric charges other than the standing charges.  They have now reverted back, printed out and in a file.

list showing all the meter readings submitted GONE I have photo of these.

Usage Bar chart, now only show gas usage bars not  electric, I have printed these out yesterday, it does still show  at the top gas to date, electric to date.

I did submit a reading on Monday this was the last reading I could submit, it was 72771, readings given to Octopus this morning 72790 difference 19

what will go next.I am worried that Ovo are going to mess up my final billing on the electric. So that I will not get my credit back easily.,I know it can take 6 weeks 

I am now officially with Octopus from today.

Well it all sounds like it’s moving. Keep us posted as it’s useful to know the stages of a move from OVO to Octopus. Good that you’re keeping copies of everything, that meter reading sounds reasonable  for a day’s use. 

Received an email re bill not my closing bill, I think it’s because I no longer have a DD set up,  I don’t know, it shows my last 5 months, but the system knows I have switched does the system not talk to each other, it is suggesting I set one up.

“Your latest energy bill is ready, so you can see what you’ve used and spent between 28 June 2022 and 27 October 2022.”

@Kittykat59 you are rapidly becoming the expert on moving to octopus!! Have they set up your account yet?

Yes all set officially from yesterday, had DD  on Monday saying I had cancelled my DD.  Then this morning an email show my charges less payments an 5 bills attached inviting me to reset up the DD, then put my energy rebate on yesterday so abit more credit apparently an independent  body view the final reading s and then Ovo has to agree. They can dispute

Also had a credit put on my gas bill contract correction rebate

Great ! All sounds good. You may even get an actual octopus if you get a smart meter (if they’re still doing that!) and you can try the Octopus Saving Sessions too if the timings work for you.

This is not about the 9 units as such it’s only 9 units, but the process.  OVO has put an estimated reading on my account 72799, reading submitted to Octopus to pass along was 72790, if the independent body send 72790 , will Ovo use this to dispute the reading and delay the situation

In my experience such a small difference didn't hold up the process. Obviously depends on the suppliers and situation. 

I had a small difference but larger than 9 when i switched suppliers, i sent the receiving supplier a copy of my final bill. They didn't bother raising a dispute for such a small amount, simply credited my account with an appropriate amount of cash.

Hopefully there is a level of pragmatic decision making with suppliers 😊