I keep you updated,this was online not had the bill yet

I just want to clarify, I have always paid by DD , my credit is about 340.00 this will not go down , I cancelled by DD as you have them in the system, I saw in another post by Tim OVO I think who said that if the DD is cancelled, the credit will still go back to the bank, can anyone confirm.   I did reset the DD for 5.00 but would rather not have a live DD.

You should be careful there. Cancelling a DD also nukes the easiest refund option OVO can offer. You can still get a final refund of course, but it may take much longer and may have to be by cheque.

It’s safest to leave the DD active until after the account has totally closed down. If it’s not used for 13 months, it gets destroyed by the bank anyway.

Well I have set it for 5.00 I hope that I would not have to chase the refund, I am also concerned that I will be chasing this refund when it should be automated. 
 

Hey @Kittykat59,

Thanks for your question.

As long as there was a direct debit on the account, we’ll have your details in order to be able to refund you. You don’t need an active direct debit anymore to get a final refund to your bank account. 

My final reading for electric has popped my account so now has final reading for electric and gas account 347.00 in credit, I clicked the refund button, and it said as I was switching it would have to wait for final readings, will the system automatically know I need a refund or will I have to chase..

, 

it would have to 

Just read my emails , 12.18 you bill has been produced, 12.18 we working. On your refund, 12.19 you have cancelled you DD we won’t be able to collect any payments from you,  DD  had been reset for 5.00 per month so They knew there a live one on the account, and it shows at my bank. 12.20 we are working on your refund. Please advise. 

just concerned there going to be a problem
 

Set up a new Direct Debit, to carry on paying lower rates

Hello Marion,

We’ve noticed that you’ve cancelled your Direct Debit. That means we won't be able to collect your payments. 

It costs less to pay by Direct Debit on your variable plan 

This is because it’s cheaper for us to manage your account when you pay that way. 

Now you’ve cancelled yours, you’ll pay after your bill arrives instead

We call this paying On Demand. It costs slightly more. 

To avoid paying the higher rates, just set up a new Direct Debit online

It’s quick and easy – head over to your online account. 

Set up a new Direct Debit

We’ll recommend a monthly amount for your Direct Debit, to cover the energy we think you’ll use. 

This simple tool will help you understand how the Direct Debit we recommend 

This might just be a blip in the road as they’ve reacted to you removing then replacing your dd. They have your bank details and know you’re switching, the message ‘we’re working on your refund’ sounds like all is well. Hopefully the next step will be they’ve processed you refund 🤞🏻

Hi,

I moved house on 11th November 2022 and subsequently received my final bill after submitting my readings.  On receipt of the bill I received a refund of the credit £649.66 promptly in my bank which I was happy with.  I did notice however the Gas was calculated using an estimated figure for some reason (actual 30246 estimated 30239).  I messaged to update meter read, didnt hear back.  

1 month later, I received a 2nd final bill saying I was £20.86 in debit?

1 further month and 3rd final bill I was now £78.51 after for some un known reason OVO credited me £57.65 in my bank?  

So cut to this month and I’m now receiving the threatening emails saying I must make arrangements to pay this £78.51 or further action will take place?  I’m confused why they paid me any money just to ask for it back - I assumed at the time of receipt it was some sort of final refund and didn’t think anything of it?  None of the 2nd or 3rd final bills mention the meter reads so I’ve no idea if they was updated either - any one any help or advice, should I just pay it and cut my losses?  I don’t want to pay it and get a 4th final bill next month for more ha.

Many thanks

Dave

Hi @davedjc84 , can you check your end meter reading to see what has been used? That might be a good start, then also check if they’ve used actual or estimated readings. 
No idea about the credit/debit bit 

Perhaps see if billing can explain 

Accounts/Billing  -  tel:08000699831