I moved out of my house recently, I provided final meter readings on line and rang and spoke to a OVO employee to confirm that we moved out on the date of the final meter readings. Why does my final bill include several days after the date of moving?
Solved
Why has my final bill charged me beyond my move-out date?
Best answer by Jess_OVO
Updated on 21/06/24 by Shads_OVO
Hi
I’m really sorry to hear about the move out date mix-up and wait to get this sorted on the phone. It sounds like your account may have been on our legacy billing platform which might explain why your call was transferred.
As this team can get busy I appreciate it might be a longer than usual wait to get through. It might be worth sending the team an email from your registered email address to highlight the correct move out date. The team should be able to re-issue your final statement to the correct date, however they may require additional evidence (such as a dated tenancy agreement) if there’s any confusion or overlap in liability,
I hope we can get this sorted quickly for you.
Hi Jeffus,
Thanks for this. I’ve just sent yet another email to complaints and copied in Raman’s team, in the hope that someone will respond. I hadn’t thought about ringing the collections team, so thanks for that suggestion, which I will do tomorrow. It’s exhausting dealing with this company. Feels like an endurance test for what should be such a simple fix. Anyway, really appreciate your help and suggestions.
+5Hi Jeffus,
Thanks for this. I’ve just sent yet another email to complaints and copied in Raman’s team, in the hope that someone will respond. I hadn’t thought about ringing the collections team, so thanks for that suggestion, which I will do tomorrow. It’s exhausting dealing with this company. Feels like an endurance test for what should be such a simple fix. Anyway, really appreciate your help and suggestions.
Feel free to keep posting your progress and queries. There are quite a few regular posters around.
You may find the ovo moderators post a reply to this thread tomorrow. They can't access your account but often sign post useful information.
Good luck!
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
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