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Rank 1
April 1, 2022
Solved

Why are standing charges increasing on my variable Simpler Energy plan?

  • April 1, 2022
  • 28 replies
  • 1450 views

OVO have doubbled the daily standing charge, this is noyhing to do with the wholesale price rise, which is why the unit price has risen. 

I have phoned, long story short- one and a half hours, most on hold then cut off.

Cannot email their system is down!!!!!

HOW DO I LEAVE?

Best answer by M.isterW

Updated on 14/09/23 by Abby_OVO

 

Before you go elsewhere check what other companies are charging. You might find that OVO isn't alone in increasing the standing charge. A lot of the increase is the cost of rescuing customers from failed energy companies, a cost that the govt puts onto the energy companies and they put onto us.

 

If you want to be annoyed at someone I'd aim at the govt for failing to ensure energy companies were stable enough to cope with the high gas prices. And previous governments for not investing enough in renewables, which are currently helping to limit the electricity price rises.

 

I have checked, and they are not doing it as much. Unfortunately at the moment it seems impossible to move.

 

It's not impossible to move, it's just probably not cost effective to. The electricity standing charge will have gone up on all variable tariffs from various suppliers. You may find it varies by a few pence, but the majority of the rise is the £68 cost to help cover failed suppliers. Remember that the price cap for average use takes into account unit prices and standing charge so all suppliers will be at or just slightly below this amount.

 

We’ve got more advice and support for members affected by rising unit rates and standing charges on our price cap FAQs

28 replies

M.isterW
Rank 6
M.isterWSolved
Rank 6
April 1, 2022

Updated on 14/09/23 by Abby_OVO

 

Before you go elsewhere check what other companies are charging. You might find that OVO isn't alone in increasing the standing charge. A lot of the increase is the cost of rescuing customers from failed energy companies, a cost that the govt puts onto the energy companies and they put onto us.

 

If you want to be annoyed at someone I'd aim at the govt for failing to ensure energy companies were stable enough to cope with the high gas prices. And previous governments for not investing enough in renewables, which are currently helping to limit the electricity price rises.

 

I have checked, and they are not doing it as much. Unfortunately at the moment it seems impossible to move.

 

It's not impossible to move, it's just probably not cost effective to. The electricity standing charge will have gone up on all variable tariffs from various suppliers. You may find it varies by a few pence, but the majority of the rise is the £68 cost to help cover failed suppliers. Remember that the price cap for average use takes into account unit prices and standing charge so all suppliers will be at or just slightly below this amount.

 

We’ve got more advice and support for members affected by rising unit rates and standing charges on our price cap FAQs

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
Rank 1
April 1, 2022

I have checked, and they are not doing it as much. Unfortunately at the moment it seems impossible to move.

 

Blastoise186
Super User
Super User
April 1, 2022

If you wish to raise a complaint, please see https://ovoenergy.com/feedback as complaints can’t be raised via this forum.

If you wish to leave OVO completely, you must sign up with a new supplier and they will ask OVO for permission to take over your supply. OVO can’t initiate that process for you from their end.

Be advised however. This isn’t a good time to move supplier right now.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
nealmurphy
Newcomer
Newcomer
April 1, 2022

I have checked, and they are not doing it as much. Unfortunately at the moment it seems impossible to move.

 

It's not impossible to move, it's just probably not cost effective to. The electricity standing charge will have gone up on all variable tariffs from various suppliers. You may find it varies by a few pence, but the majority of the rise is the £68 cost to help cover failed suppliers. Remember that the price cap for average use takes into account unit prices and standing charge so all suppliers will be at or just slightly below this amount.

Rank 1
April 1, 2022

I have done that, how long does it take?

 

Rank 1
April 4, 2022

Tried to complain, used your link, completely useless, no body bothered to reply

 

Newcomer
September 3, 2022

OVO Energy say the following on their website:

What’s causing energy prices to rise?

 

Global supply shortages and the end of lockdowns caused initial increases in wholesale energy prices. But energy bills are now skyrocketing because of Putin’s invasion of Ukraine. The war has caused gas and electricity prices to surge to unprecedented levels. And they’re likely to continue rising in the coming months as the war continues.

Unfortunately, in October these wholesale price rises will impact the price the majority of customers pay for energy.

 

So why have you put the standing charges up as well when it has no wholesale price imported or otherwise and has nothing to do with Russias invasion of Ukraine ?

nealmurphy
Newcomer
Newcomer
September 3, 2022

I haven't put standing charges up, I'm just an energy user the same as you are.

This thread may give you an insight to why electricity standing charges were increased a lot in April. Luckily there's not a significant jump in October, but Ofgem have chosen to still include the SOLR cost as part of the standing charge rather than moving it to unit rates or other forms of taxation.

 

Newcomer
September 4, 2022

The costs of the failed companies from last year have all been loaded into the electricity standing charge.

Some of those cost resulted from gas supply failures and so its unfair to load them just onto electricity users - particularly if you’re an electricity only customer.  Putting the costs onto the Standing charge also penalises small users as compared to larger users - that’s also unfair.  OFGEM know this but haven’t changed their policy - perhaps the required information isn’t robust enough.

Eon and EDF customer. Don't think smart meters are worth the expense.
Newcomer
September 5, 2022

Why has it been necessary to increase the “standing charges” on my gas and Electricity accounts when they were doing exactly the same job the previous week?????