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sanddy24
Rank 2
June 17, 2024
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Why am I getting an error on PAYG phone app using my Android?

  • June 17, 2024
  • 12 replies
  • 140 views

I'm on PAYG so downloaded the app to both my phone and tablet (both android)   I can access my account through the tablet but the phone just gets the popup message OVO has stopped, does anyone know how to fix this?

Best answer by Blastoise186

I see. This sounds like an issue for PayPoint to fix, as they’re the developer of that app rather than OVO.

The other snag I can see here is that you’re running a pretty old device at this point, for which Android 8.0 Oreo is the last available Android release it can get - the most recent is Android 14 with Android 15 coming in a few months from now. That’s quite a lag which may suggest that you’re right on the edge of what the app will support.

I’d say you’ve got at most two years left before the OVO Top-Up app - and most of your other apps - totally lock you out on that device.

12 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
June 20, 2024

No worries - and I’ve considered that possibility. You wouldn’t need to swap the device as often anymore.

Samsung has now committed to way more than two years of software updates for the most recent devices - and for most of that time, Android upgrades would also be included. This matches Google’s own stance with the Google Pixel range.

If you went with something like the Samsung Galaxy S24 or alternatively (for a lot less cash) the Samsung Galaxy A55, you’ll get up to four years of Android upgrades and an extra year of software updates on top of that - which should help it last longer.

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Firedog
Super User
FiredogSuper User
Super User
June 20, 2024

Just a thought - OVO’s app team did say at one point that they tested against Android 7 and up, so your S7 should be covered although as Blastoise mentions, PayPoint may not be quite so generous.  Some users found that clearing the app cache solved otherwise inexplicable problems, so that may be worth a try. Apps behave weirdly when their storage space overflows. Here are some pretty clear instructions: How to Clear App Cache on Samsung Galaxy S7 • Android Flagship 

 

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    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd