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January 12, 2023
Solved

Why am I being billed to readings with a decimal place?

  • January 12, 2023
  • 22 replies
  • 844 views

A simple query…..after entering electricity readings of 26400 then 26456, a total of 56 units used, which equals 56kWh, why does my OVO online usage show 55.80kWh. As it is simple subtraction why is it showing to two decimal places? as readings are in whole numbers not fractions. 

Best answer by Firedog

Updated on 31/10/23 by Abby_OVO

… they wouldn't round up or down whole numbers and end up with a tail of numbers after a decimal point. 

If you’re still referring to the odd 80p, that comes from the very first figure in your screenshot. The Opening read was estimated (on what basis is not clear), not entered manually. But it will probably have been estimated to the norm for meter readings - the nearest 50wH. The page you copied from only shows whole numbers, so that estimate will have been 26,400.20, displayed as 26400. What do you see on the meter readings page?

The last reading - 26456 - could in fact have been 26,456.95 on the meter, but decimals are discarded however close the figure is to the next whole kWh. It all comes out in the wash: the 6p you apparently pay too little this month will be recuperated next month. If you continue to submit readings manually, you won’t see this sort of ‘rounding error’ again.

22 replies

Jeffus
Rank 20
Rank 20
January 17, 2023

@JGANLEY i am just an OVO customer like you, I don't work for OVO. 

If you really feel strongly about OVO, then perhaps consider switching to another supplier. 

Life is too short to be dealing with this short of thing i would have thought. 

Have you considered switching suppliers to one that better meets your own needs? 

 

January 17, 2023

Thanks for your interest. If you look on the forum lots of people have had many problems trying to switch to another supplier. So I will hang fire until things calm down or OVO decide to treat all of their customers with respect.