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January 12, 2023
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Why am I being billed to readings with a decimal place?

  • January 12, 2023
  • 22 replies
  • 844 views

A simple query…..after entering electricity readings of 26400 then 26456, a total of 56 units used, which equals 56kWh, why does my OVO online usage show 55.80kWh. As it is simple subtraction why is it showing to two decimal places? as readings are in whole numbers not fractions. 

Best answer by Firedog

Updated on 31/10/23 by Abby_OVO

… they wouldn't round up or down whole numbers and end up with a tail of numbers after a decimal point. 

If you’re still referring to the odd 80p, that comes from the very first figure in your screenshot. The Opening read was estimated (on what basis is not clear), not entered manually. But it will probably have been estimated to the norm for meter readings - the nearest 50wH. The page you copied from only shows whole numbers, so that estimate will have been 26,400.20, displayed as 26400. What do you see on the meter readings page?

The last reading - 26456 - could in fact have been 26,456.95 on the meter, but decimals are discarded however close the figure is to the next whole kWh. It all comes out in the wash: the 6p you apparently pay too little this month will be recuperated next month. If you continue to submit readings manually, you won’t see this sort of ‘rounding error’ again.

22 replies

juliamc
Rank 20
Rank 20
January 14, 2023

On average rounding errors even out so some win and some lose 

January 14, 2023

Mmmmmm.......I wonder if you went into a shop and purchased an item for £25.50 and noticed the next person getting it for £25, would you accept if the salesperson told you the items are sold on a some win some lose on price basis. I doubt it. Again I mention rounding errors are not possible using simple subtraction with whole numbers. 

juliamc
Rank 20
Rank 20
January 14, 2023

That happens to me all the time 

January 14, 2023

Oh dear....I was wondering if one could approach the inland revenue with that approach. "Sorry but this year I will be paying a bit less, as I have rounded you down"......;-))))

 

juliamc
Rank 20
Rank 20
January 14, 2023

All the income figures on the self assessment form are rounded down and all the tax paid are rounded up, so they’re ahead of you. 

January 14, 2023

You are right.....but that is on their side, you cannot say it to them....also they wouldn't round up or down whole numbers and end up with a tail of numbers after a decimal point. 

Firedog
Super User
FiredogSuper UserSolved
Super User
January 15, 2023

Updated on 31/10/23 by Abby_OVO

… they wouldn't round up or down whole numbers and end up with a tail of numbers after a decimal point. 

If you’re still referring to the odd 80p, that comes from the very first figure in your screenshot. The Opening read was estimated (on what basis is not clear), not entered manually. But it will probably have been estimated to the norm for meter readings - the nearest 50wH. The page you copied from only shows whole numbers, so that estimate will have been 26,400.20, displayed as 26400. What do you see on the meter readings page?

The last reading - 26456 - could in fact have been 26,456.95 on the meter, but decimals are discarded however close the figure is to the next whole kWh. It all comes out in the wash: the 6p you apparently pay too little this month will be recuperated next month. If you continue to submit readings manually, you won’t see this sort of ‘rounding error’ again.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
January 15, 2023

This is a good explanation Firedog thanks for your trouble. Just a small point, what I am referring to is not 80p but 0.80kWh. I can still accept that your reasoning can be applied to the anomaly. However nowhere on any bills or the OVO site does it mention how the readings are calculated using numbers after the decimal point, estimated or not.. I appreciate your taking time, I must tell you that I have asked OVO by various means, phone, email, forum but only from yourself has there  been a sensible explanation.

Another shot of meter readings…….nowhere until the UNITS USED at the bottom of the page does the decimal point figure 55.80kWh appear.

 By the way the estimated reading should not have been. This has been sorted out.

Cheers

 

January 16, 2023

A post by OVO about calorific values  Updated on 25/04/22 by Jess_OVO states:-

“ As this can change month to month, the calorific value we use to calculate your charges may differ slightly to the one used by your meter, which uses a set value of 39.2.”

I would refer OVO to - Calculation of average calorific value in accordance with the Gas (Calculation of Thermal Energy) Regulations 1996

The CV used for consumer billing should be an average of the daily average values received from National Grid for the billing period. The use of a fixed CV, which some suppliers refer to as an ‘industry standard’, is not consistent with the Regulations.

The above shows that if OVO were using a set value of 39.2, then they contravening the requirement to use averages.

This is a simple thing to do for OVO. The National Grid issues CV each day for varying areas and if I can average out the cv every day then I am sure the rocket scientists at OVO can do the same. They must do it to produce a bill. If they use a set value then the bill is almost certainly going to be in error.

I now have question. Can someone from OVO please tell me exactly how/when (over what period) they calculate the CV and what it is? 

I do not have a meter and enter my readings online manually every day.

January 17, 2023

Thanks for the response. The problem is support has not given me an answer. As an old age pensioner I think I will have passed  on before OVO responds officially  to any of my queries. Why are people being asked to look on the forum for answers? Surely OVO could give answers directly.