When will I get access to my online account?
OVO have treated their customers who are on their legacy on-line portal very badly. OVO decided not to inform customers by email that their on-line access had been suspended and have failed to pro-actively keep us informed of when our on-line access will be restored. Despite being assured on multiple occasions that on-line access would be restored by the end of 2023 this is now promised in Q1 2024.
Customers need to let OVO know that they need to keep us regularly informed and make it a priority to restore our on-line access by the end of January not the end of March 2024.
A selection of my recent correspondence with OVO is below.
9th December
“I am afraid I have no infinitive date on when you will be migrated over to our upgraded system, where you will be able to use the app. When we spoke some time ago, we said end of the year However, let me take this away and see if I can get an update.”
11th December
“We are currently working towards getting a defined date for when you would be able to get back into the App, as currently the working time frame for this internally is End of this year into the beginning of 2024, however we will see what we can do to find you a defined date on this.”
13th December
“We are currently working towards getting a defined date for when you would be able to get back into the App, as currently the working time frame for this internally is End of this year into the beginning of 2024, however we will see what we can do to find you a defined date on this.”
22nd December
“I have been asking around to find out more information on the migration, and I have been told it will all be done by end of Q1.”
