When will I get access to my online account?

I’m just a forum volunteer, I don’t work for OVO.

Also, I think you miiiiiiight just find that your services get restored a bit faster than September...

I know you are a volunteer not an employee but it does still mean you are representing the company, especially when you are getting inside information. As I said, it was a tip to help customer relations, not make it worse. Not that it can get any worse with OVO!!

Oh trust me, it could. You could be dealing with Microsoft after cancelling Microsoft 365 Business and then being told you can’t kill the tenant for another year even though the subscription is properly disabled and cannot get a (several thousand pounds) refund until the tenant is dead. Because that’s what I’m currently dealing with. But they can’t kill the tenant until the refund is issued, leaving me in square one.

At least in the case of OVO, you still have a working service!

I see from other threads that people are receiving an email saying the Rewards Program is ending.

I presume the reason I have not had this email is that access to my account is no longer possible.

So how am I meant to be able to keep an eye on my considerable balance on my account and to make sure I only have a minimum balance and to make additional payments when needed?

Or am I expected to waste half an hour of my life every time I need t interrogate my balance etc.?

Actually, you have three choices.

Just before I mention them, you WILL still get OVO IR in January if you’re entitled to it - that much is guaranteed. You might also get it in February, but either way that will be the very last one across the board.

As for the choices, you actually have three - and it’s up to you as to what you want to do:

• Do nothing and just leave things as they are - which may trigger automatic payment reductions
• Keep the payments the same and ask for a refund of spare credit
• Keep the existing credit in the account and reduce your payments

If you need help doing the latter two, let Support know. We will not be influencing folks into choosing any particular option, as the Forum Volunteers feel it’s something that we shouldn’t interfere with. You should do what’s best based on your own circumstances.

Like quite a few other people, I haven’t had access to my online account since early last year. I’ve been with OVO for years and originally elected to switch to the company, so I’m not someone whose account has been “swallowed up by OVO” in a merger or anything like that.
 

Having been involved in system migrations before, I felt very surprised that customers had been relieved of their online access and doubly surprised that their accounts wouldn’t be restored for a full eight months (at the time the estimate was still that we’d be back online by the end of the year). I couldn’t think of another company where there’d been a big gap in service like that – and OVO seemed well-funded and capable of moving data from one system to another.

Obviously, like other people, my online account isn’t available and there’s no firm update as to when it will be. I’m befuddled and bored now — I like data and appreciate being able to track my energy usage. This also just seems silly now: I’ve read all the bickering in the forum and it seems we’re getting our wrists slapped for questioning the timeframe. Then there’s some talk about “I know exactly what’s going on but I can’t tell anyone because I’m sworn to secrecy by an NDA.” What happened: did a foreign spy sabotage the system by implanting rogue code? Did someone accidentally drop a packet of ricin in the server bay?

It’s just daft, isn’t it.

I’m ready for a change. Apparently my account data is circling in the ether like a ghostly murmuration of swallows — or maybe it’s just all written down on a series of crumpled sheets of paper. Who knows. Anyway, does OVO have the information (maybe written in Sharpie on the back of a crisp packet?) to facilitate a transfer to another provider, or do I need to wait for my new account before migrating away? Would a mass seance help?

Do let me know.

Actually, it’s extremely common for forum volunteers to get… Advanced and enhanced… Levels of access and insights into internal stuff at a company beyond what everyone else gets to see. It makes it easier for them to help out and can act as a reward to say thanks for doing so.

However, it’s often still confidential stuff hence the NDA rule. This isn’t unique to the OVO Forum - it’s ALL forums of this type. But what I can say is that all your theories are a million miles off track. :)

We only have a forum administrator’s word that there around 1000 of us without access to our accounts. Do we need to hire the Fenny Compton village hall?

I suspect that Ovo is now waiting for us to get fed up and move to other providers as then they will not need to bother about us.

(My posts now seem to be being censored so lets see if this gets through)

That’d be the AutoMod. This forum doesn’t censor posts unless they trigger the AutoMod rules designed to prevent spam and other abuse. However, detected stuff doesn’t get binned completely - it goes to a moderation queue for manual review.

If a human approves it, the post/comment gets published and inserted back into the thread at the same place it would have been had the AutoMod not triggered, albeit with some edits in a few cases.

If a human rejects it, the post/comment stays offline and only then gets sent to the bin.

Hey @Hadders52,

I’m sorry for the issues you’re having, I can understand how frustrating this must be for you.

The support team can assist you with any account related queries in the meantime, and send you your bills. 

We’ll update topics about the online account access when we get the next update.