When will I get access to my online account?

I have had no account access for a year, and no app access since Nov 2022, as I am an Apollo account holder. I’ve been following this thread since it appeared.

OVO, why can you not simply give a new estimated date for the accounts move now, since end of Q1 2024 has now passed & this was your estimate after the end of 2023 deadline passed?

I am one of the most patient people I know (haha), a tireless data entry clerk in my younger days, & seriously, I am almost out of time with this now. I will vote with my feet on 1st May if I hear nothing by then, pay my debit balance which has gone up since an error with the OVO direct debit system in Dec 2023, & sadly change supplier.

I have been an OVO customer since August 2021 the first attempt at migrating my account ended me with a huge bill that meant I ended up having to go to the ombudsman which went in my favour account migrated back etc only for last year about this time for the dreaded message your account is migrating popped up it's all well and good people saying your just a minority and it will eventually get sorted that is not acceptable. I've been giving my readings  monthly via Twitter. I have now had a smart meter installed but 6 weeks on im yet to have a bill. I will be following others as soon as my bill comes in assuming it's correct and be leaving OVO. 

Just because it’s been six weeks doesn’t mean the bill is due yet - you might still be mid-cycle.

I gave up waiting and switched supplier. However, be aware that the Apollo system seems to be so bad, that I was charged as if my account was still active, for fuel Ovo was not supplying. Still in the process of getting my final bill and refund. 

Which is exactly why OVO is getting rid of Apollo - it turned out to be FAR too unreliable.

I received my final bill and refund after more than 8 weeks after switching, having chased them several times. I found that you need to keep chasing for anything to happen. If they say they will “raise a case”, you will never hear back. If you strike it lucky, they will deal with it there and then.

Recently I’ve been chasing the “automatic” £30 compensation for the late final bill. It turns out that it’s not automatic in the case of ovo. I’ve had to chase this many times too, and none of the agents knew what I was talking about (https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-if-you-are-owed-money-your-energy-bill). I think I finally succeeded today: the cheque is supposedly in the post.

I’m really sorry to hear this, it may be worth reaching out to Support so they can check what’s causing the delay with your bill.

I’m sorry to hear about the problems you’ve had. Please pop back and let us know when you do receive your cheque, or if you need any further help with this.

How many more months or years Ovo will keep saying we are working on new webside fror you?

Hey @Paul1807,

I’m sorry to hear that you’re having issues getting access online. The reason could be that your account may still be on our old billing system which doesn’t have access online at the moment. We’re working on migrating affected customers to our current system where you would have access. If you contact our support team they should be able to confirm this and give you any help you need. 

I hope this helps 🙂

I’ve been with boost energy and went on the pay as you go app yesterday and was told it was being moved to OVO. so I downloaded the top up ovo app from the store and added my meter to the app and done a test purchase and put £5 on and it updated the meter, but on the ovo app it’s not showing my balance but on my boost app it’s still showing me and even showing the updated balance since I purchased £5 on ovo too

was wondering if I just have to wait or is there something I need to do with this as the ovo app isn’t showing my balance at all?