When will I get access to my online account?

@Firedog 

“ I see that it was somebody else who threw that red herring into the works.”

Yes, there’s a lot of people here that jump on threads with their ex-spurt opinions, without reading what’s really going on. Thankyou for admitting your mistake. Apology accepted 🙂.

It was the promise of an online account which greatly influenced my choice of switching from BOOST to OVO, 

Nine months later that promise is looking rather hollow.

Is the problem that my specific account has not yet been updated, or is it the ‘system’ needs fixing before any stragglers like me can get online accounts ?

Does OVO write it’s own software, or it the task outsourced to some 3rd party ?

Am I banging my head against the wrong brick wall ?

After almost a year with no access and no resolution date on the horizon, I’m done.

Good luck to everyone else still waiting for their online access to be restored. 

I’m still of the opinion that OVO are waiting for everyone to get fed up and move to another supplier. At least I’ve reduced their outstanding list.

I have been a long time customer with OVO and have found there customer service generally good. But I am getting seriously frustrated by not being able to access my account online. As a result I have missed out special promotions, I wanted to do the off peak usage over the winter months for instance. But could not register as NO ONLINE ACCESS. I now note having managed to create a new account on this forum (I had one previously but seem to have been lost) that we should be all up and running by end Q1….Well that’s now past and still no indication of or indeed any customer update (something I expect as a matter of routine) as to when I and others will finally get beck to being able to do basic online tasks with our accounts. It was the online access that was originally one of the deciding factors in choosing OVO.

@TrishaN I too can’t get online access, and like you, online access was one of the reasons I switched to OVO.

I’ve been fobbed-off with all sorts of stories, mostly to do with ‘system upgrades’ in progress. I have been waiting months. It should not take months to upgrade a system. 

However I have a solution. I’m going to switch to a supplier who does have online accounts, the same supplier who provides my gas.

It’s a bit of a drastic solution, but I can’t wait any longer.

Some users were recently banned from the forum, but AFAIK neither of you were on that list. Bans don’t wipe the account out either - only the separate Erase User function does that (which isn’t used for bans).

Apollo doesn’t support Power Move or Power Move Plus anyway, you wouldn’t have been eligible even with online account services.

Thanks, to get a ban one must first have posted something. Under my old account I had never had need to post anything. Frustrating about the power move I kept getting invitations to sign up, but of course unable to do so. I have waited this long I can wait a little longer. But it’s hardly a good recommendation for OVO that this situation has dragged on as long as it has. The odd update via email might well have eased the feeling of being left out on a limb, as well as clarifying I was not eligible to use the Power Move until the migration to the new system was resolved. I am on a pension any savings I can make are of interest to me.

Technically it is possible to get banned from this forum without posting anything. I have… Ways… Of catching certain types of abuse from such users - you literally never see those before they’re banhammered because we’re too fast at shutting them down. They think they can hide in the shadows, but not with me around.

The exact details of what criteria causes such bans is confidential for pretty obvious reasons. With that being said, I just caught two more of them. They won’t last long…

Has anyone on here who's been waiting for there online access actually got sorted yet i have been waiting since last march. need access so i can use the charge anytime app to get cheaper charging rates for my car for the past 12 months i am paying twice the price to charge my car and its getting a joke. 

No point in waiting. I gave up waiting more than 3 months ago and changed to a normal supplier that has online facilities.

The problem is that I’m still struggling and wasting countless hours communicating with them. My final bill was issued after more than 8 weeks (should be 6 weeks) after chasing them three times. There is supposed to be automatic compensation for the late bill but I’ve chased this up twice already and nothing has happened, despite promises. Even if I receive that compensation, they are also supposed to pay compensation for the late compensation. No idea how many more months I will need to keep doing this before they pay the “automatic” compensation (mandated by ofgem).

Ovo seems to have a policy of doing nothing and hoping that the customer will give up.