Skip to main content
A
Anonymous
February 27, 2022
Solved

When does the 14 day cooling off period start if I renew my OVO fixed plan early?

  • February 27, 2022
  • 24 replies
  • 1030 views

I have had such a bad time about this, I got my new deals on 2nd February clicked members special 4th February, my current

plan finishes on 27th March 2022 so I took out members special to start on 28th March , thought I would lock that deal down but thought I could jump to another deal as I had such a long time before my current deal ends.

they say cooling off period started on the day I clicked 4th February.

is this right .so my I would have to pay the exit fees if I wanted to jump to another deal.

Best answer by Jess_OVO

Updated on 19/11/24 by Abby_OVO

Sorry for any confusion, @Logan.

 

As our community members have advised your 14 day cooling off period would start on the first day of your new plan. You can find more about this here. As you mention renewing early, I’m wondering if your new plan was started before the end of your existing plan, which might explain the discrepancy. 

 

Unfortunately if we’ve issued your letter of deadlock we’re no longer able to get your complaint resolved internally. This letter should include contact details for the Energy Ombudsman if you’re not happy with our suggested solution.

 

I hope this helps get the matter resolved.

24 replies

Show previous replies
A
Anonymous
February 28, 2022

Ok

if you think it’s solved.

Jeffus
Rank 20
Jeffus
Rank 20
February 28, 2022

I’m sorry, but no-one here can help you any further with this issue right now. As you’ve also exhausted the full internal complaints process and reached deadlock, only the Energy Ombudsman can assist you if you still want to pursue the matter.

The only thing i would add, is that is not strictly true in my experience. 

There is nothing stopping OVO changing their mind without going to the Ombudsman or during the Ombudsman process.

I have complained before, got to a dead lock letter, but a supplier has then sorted things out prior to the Ombudsman then getting involved and making a ruling. 

It is within the gift of OVO to at least  relook at this, particularly given the comments from @Jess_OVO

I know @Jess_OVO and @Tim_OVO don't get involved in the majority of cases and i appreciate why. But on the face of it, this case doesn't at least seem right and I personally think is at least worthy of another look by OVO prior to the Ombudsman. 

We have ended up in a position where on the face of it we have different OVO employees potentially giving different information. I don't believe that is a sensible place to leave it so i don't personally think the thread should be marked as solved? 

It doesn't feel solved to me in any way? 

Just my personal views. 

 

A
Anonymous
February 28, 2022

Hi Jeffus

thanks for that, your first person to support me in this,

much appreciated for your comments, I am just going to stay in my deal I took out and refew it next year.

members  special 1 year fixed.

I have had enough of the whole thing, they are still saying ,cooling off period starts as soon as you click , so be aware.

just cannot deal with going to ombudsman. 

thanks again.

Jeffus
Rank 20
Jeffus
Rank 20
February 28, 2022

Hi Jeffus

thanks for that, your first person to support me in this,

much appreciated for your comments, I am just going to stay in my deal I took out and refew it next year.

members  special 1 year fixed.

I have had enough of the whole thing, they are still saying ,cooling off period starts as soon as you click , so be aware.

just cannot deal with going to ombudsman. 

thanks again.

Sorry to hear that.

Obviously i don't have all the details so i don't actually know who is correct. 

We now potentially run the risk of having incorrect advice on the forum, we have no way of knowing either way. 

You may actually find the rate you have locked into is pretty good depending on what happens next with energy bills. 

 

 

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd