When does the 14 day cooling off period start if I renew my OVO fixed plan early?

I see @Blastoise186 posted this on another thread you started @Logan

"If you’re an existing member and you just renewed, the clock starts in one of two places. If you’ve still got time left on the current fixed deal, you can cancel the renewal at anytime up until 14 days after the new tariff activates. If you went from variable to fixed, then the timer starts immediately because the fixed rate deal would have also started immediately. "

@Jess_OVO is that correct?

If @Logan was on a fixed rate deal, shouldn't they get 14 days after the new tariff activates, ie 14 days after 28th March? 

Hi

i was on members special 1 year fixed rate then renewed early on the 4th February .

to 1 year members special till 27 th March 2023.

I have been banging on to them , but to no avail . They said they would waiver exit fees but I have lost the deals I wanted to jump to now they are all dearer.  CSA are 50/50 on this and sick of asking about variable rate.

stressed 

So new deal does not start till the end of my current contract , then new plans kicks in.

why can’t they see sense , me having to go to ombudsman when this could have been settled .

New plan starts 27th March 2022

still on old plan

Think dead lock was a bit strong foe a pensioner to deal with.

I’m sorry, but no-one here can help you any further with this issue right now. As you’ve also exhausted the full internal complaints process and reached deadlock, only the Energy Ombudsman can assist you if you still want to pursue the matter.

Sick of the whole thing

Just letting people know.

This thread has also been resolved in another one. I’m going to mark this one out as Solved for now, however it will remain open for comments.